We are looking for EUC Desktop Management skills- L1 FTE for HONGKONG, China. JD & brief skill description is given below: - Three to four (3-4) year’s providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. - Experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems. - Basic knowledge of enterprise LAN and WAN setups and concepts. - Administration of Windows O/S. Basic Mac O/S support - Anti-spyware and Anti-virus software. - TCP/IP networking, DNS, DHCP, VPN, and RDP. - Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under - Good written and oral communications skills - Onsite engineer shall be bilingual - Onsite engineers will adhere to workplace health and safety policy - ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

Language: English, Chinese Experience: 3 years(Minimum) Location: Hong-Kong

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