Processing 3rd party and / or Intercompany invoices within strict deadlines across several companies within the group. Checking and validation of invoices, matching to Purchase Orders, co-ordinating invoice approval and coding of charges to appropriate nominal ledgers. Capturing of invoices within the AP system(s). Maintaining prepayments and debit balances at an acceptable level. Processing Staff Expenses claims and carry out compliance checks. Comply with the month end closing ensuring the deadlines and the outputs that have to be provided to the customers. Being a team expert in the team. Helping developing the team by sharing knowledge and expertise.

Responsible for a team of 16 individuals working for German, Dutch and English market. Actively listen & review the work performed by the team, making sure all is done according to compliance to our policies. Monitor and report agent-wise and team level quality, conduct calibration, performing fraud and compliance audits. Ensuring quality metrics are met by assessing accurate samples and monitor process improvement initiatives. Working closely with the operation Team Leaders and personnel to meet the relevant service level metrics. Providing feedback, coaching, and mentoring to personnel as needed. Collect and share insights on process improvement, with training, operations and client. Part-Time Wellness Ambassador Encouraging employees to take care of their health from mental to physical. Administration of wellness activities and wellness program compliance by project team. Develop & deliver educational training and wellness activities for staff. Create newsletters and communications on wellness programs. Coordinate and schedule wellness activities such as yoga, group sessions, meditation etc. Creating new and creative ideas to keep wellness fresh. Work with the Wellness Coordinator within the organization around compliance, and calibrate the wellness program with the team based on feedback. Perform all tasks in compliance with Genpact internal policies, procedures.

Maintain high quality with continuous customer focus in case of query resolution for French, Belgium and UK Scope. Good sense of urgency and ownership, handled escalations. Participated in process transition from Belfort to Budapest. Providing status of invoices, reconciling vendor accounts. Internalize Genpact values and culture, fulfil mandatory trainings. Providing system training for new joiners.

Education in Marketing, Management, PR and Sales.