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Phuong

Data Annotation and Labeling | Customer Support | Freelancer
29 years oldOtherCome from Vietnam Living in Vietnam - Da Nang
Language: English, Vietnamese
Mandarin: not at all

Mid - Data Annotator
CVAT.AI
Jan 2024 - Now(4 months)

- Annotating and labeling various data types, including images, videos, point clouds. - Ensuring the quality and accuracy of annotations, preventing errors that could compromise the effectiveness of machine learning algorithms. - Upholding consistency in annotations, make sure all the annotations follow the same rules and guidelines. - Data pre-processing (resizing images, standardizing text data, converting data into suitable formats).

Data Annotator
Zuru Services
Dec 2019 - Mar 2024(4 years)

- Data Labeling for Machine Learning: Determining customer's comments in Vietnamese and divide them into Intuition and Sentiment categories. - App test task: Reviewing and responding to all user generated content for client’s social channels. Flagging content that needs to be reviewed by the client to determine next steps.

Data Annotator
Thoth AI
Dec 2022 - Jul 2023(8 months)

- Checking the video and annotate accordingly following policy. - Achieving the daily quality and quantity targets set by the PM

Data Annotator
TransPerfect
Mar 2022 - Apr 2023(a year)

- Framing correctly around words in Vietnamese. - Writing down the words in the picture. - Helping machine learning systems automatically detect text in images and convert images to text.

Customer Service Specialist
Oh! Vacation
Aug 2019 - Mar 2022(3 years)

- Explaining detail of the contract clearly and provide enough information for clients. - Keeping records of customer's information, interactions and transactions. - Following cash flow as well as the next customer’s payment term. - Handling and resolve client’s issues and complaints via chat, call and email. - Making periodic reports. - Performing related administrative works. - Back up Team Leader in 10 months.

University of Economics - The University of Danang
, E-Commerce
Sep 2013 - Apr 2017(4 years)

Electronic Commerce

customer serviceAIdata annotationdata labelingdata entrycustomer supportMachine Learningofficeadminassistantenglishvietnamese