Working alongside the backbone department of the company, the Support Services team. I have provided support for the day-to-day efficient operation of the staff members. Duties included: • Recruitment – advertised online and interview arrangements • HR administration – new starters and leavers • Payroll support – holiday entitlement and expenses • IT support – troubleshooting and providing training to new starters

The company is the global leader in online education providing personalized learning experiences to hundreds of thousands of students. • Developed lesson plans for my students (from children to adults) • Implemented teaching materials to match with my students’ abilities • Improved their listening, speaking, reading, and writing skills via individual and group sessions • Average rating received from parents 9.78 (out of 10)

Guide Education (Beijing) is a private education institute that mainly provides English learning solutions for students ages 2 to 16 years old. Main responsibilities were: • Prepared high-quality lessons to students • Ensured they can fully comprehend the contents whilst creating a perfect learning atmosphere • Designed and delivered the content for special courses such as VIP or seasonal specials Courses: MIDI English, MI English, Reading Wonders, GESE level 1-6. Students: Kindergarten to adults/professional. Class size: 1 student (VIP), 4 - 6 students (MIDI & Wonders), 25 students (kindergarten).

Working alongside the HR manager and HR advisor, my role focused on the following: • Undertook employee administration; including new starters and leavers. • Accurately maintaining absence and attendance records. • Assisted in the management and maintenance of security clearances and DBS application • Supported the recruitment administration process; advertising, arranging interviews, and liaising with candidates, agencies, and hiring managers. • Collated the monthly payroll amendments data, including overtime, salary changes, new starters, and leavers. Ensure all data is accurately entered and processed within the deadlines for monthly payroll. • To assist in the coordination of the annual pay review, bonus scheme, appraisal, and performance management review administration – producing letters and documentation where required. • Assisting managers with conducting 1 to 1 meetings and interviews. • Produced and validated contract/offer letters to new starters. • Administered new starter pack for successful candidates. • Processed business, academic, and personal reference checks for new starters. • Liaised with line managers and candidates to retrieve missing information and documents. • Updated and maintained HR systems (Success Factors and Resource Link) and trackers (MS Excel), assisted with payroll. • Organised and prioritized high workload.

Call center-based, second-line support that administered the most technical queries for internal and external clients. The main duties for the inbound and outbound calls were:  Validated and resolved all technical queries as quickly as possible by the use of collated resolutions  Used Geographic Information System (GIS) to identify potential coverage issues  Data entry depends on the nature of the queries  Maintained high call quality and consistently improved my stats therefore in compliance with service-level agreement  Diary management for arranged outbound calls and meetings  Supervised/monitored new starters and handle their escalations  Liaised with engineers for faults/outages  Authorized replacement for faulty equipment  Highly conversant with the Data Protection Act  Busy working environment - performed well under pressure

The course has taught me the importance of analyzing complex problems, designing algorithms to solve them, and writing programs that put these solutions into practice.

For over 40 years, this degree has been recognized in independent audits as among the best-taught and managed postgraduate Human Resources Management courses in Britain.