• Handling cash and credit card payments • Ability to multi-task • Always communicate with customers and provide satisfactory services to increase return rate • Work as a team and cooperate with others • Improve self discipline and time management – self cleanliness awareness, finish tasks given in a timely manner, punctual to work. Management Duties: • Supervise and monitor other employees working behaviour • Help other employees in handling cash and credit card payments and providing satisfactory services to customers • Report any encountered problems immediately • Coordinate with management to create a healthy and safety working environment • Answering phone and questions • Work closely with other staff for better supervision • Brief and act as a trainer for new staffs • Coordinate with management to 1. Increase sales 2. Minimise operation cost by reducing wastage and maximising utilisation of resources • Provide guidance and direct other employees through their daily routines and interact with customers to provide satisfying dining experience • Handling cash – in and out • Handling documentation – weekly cash report, weekly sales summary, employees personal files, food hygiene records, cleaning schedule • Quality control – opening check, food preparation check, closing check, routine checking on ingredients and beverages conditions and expiry dates • Provide adequate training to employees especially new member of staff • Held meetings with staffs to inform them changes in policies and upcoming promotion as well as problem solving • Communicate and maintain good relationship with suppliers • Answering questions and handling complaints from customers • Increase staffs morale and motivation by rewarding hard work and punishment for those who failed to comply with rules to increase discipline • Oversee problems and make final decisions on matter of importance to guest service • Keep General Manager and Duty Manager promptly and fully informed of all issues and take prompt corrective action where necessary or suggest alternative courses of action

Bachelor’s degree BA (Hons) in interior design.

Secondary school, A levels ( ICT double award, graphics design)