Ownership of key corporate relationships with external accounts, working on proactive initiatives to improve core metric results. Leading the device team of 6 staffs in the onboarding process and dispatch of device. Build and maintain strong and long lasting relationships with high profile partners and prospects. Up-sell / cross-sell premium service (Sponsored bidding). 100% retention of my own accounts by dedication and timely response to client’s requests. Work closely and collaboratively with internal stakeholders to ensure seamless service delivery. Play an integral role in the onboarding process of all new signings, ensuring that their Menulog account is optimised for success. Effectively communicate the value proposition to our high profile restaurant partners, to drive both continued order growth and increased engagement. Identify and coach restaurant partners with a strong potential to grow and prosper on the Menulog platform, whilst working with our most important Restaurant Partners to ensure further growth. Ensure partners are aware of the latest Menulog technologies to drive efficiencies, grow their business and maximise potential with Menulog.

Manage Local & APAC accounts worth over $1.5M and contact current and new clients of new product developments. Undertake team leader role managing the APAC marketing team of 8 staff members, delegate duties/tasks in campaign launch in Asia. Ability to maintain account renewals through retention. Always meet KPI targets through up-selling and cross-selling other products. Communicate and coordinate with the global marketing and product strategy team in various countries in the Local & APAC region. Develop the strategic direction of marketing and communications activities through acquired knowledge of the APAC markets and clients. Create and execute localised APAC marketing campaigns. Actively support the global sales team in the delivery of user experience (UX). Implemented online marketing strategies via email marketing, SEO and Web. Event experience at Thai Medical Flair 2015.

Supported Nortel’s products applications e.g. Alteon, Norstar Meriden and Cisco Routers/Switches on day-to-day basis for the APAC region. Managed and trained new recruits for level 1 support team. Performed troubleshooting on issues raised by clients and resolved in timely manner. Provide support to local engineers in configuration of routers and switches for client’s site. Monitoring of client’s site bandwidth to ensure minimum downtime. Escalations of critical or unresolved incident to NOC engineers where appropriate. Liaised with 3rd party vendor (Avaya) to arrange client’s site visit and maintenance. Trained new recruits on processes, technical know-how and troubleshooting techniques. Dedicated to providing high quality customer support experience; consistently met and exceeded client’s needs by providing service beyond expectation.

Supported Reuter’s financial applications on a daily basis for the APAC region. • Assisted clients in resolving & troubleshooting any issues arising from using/retrieving financial data. • Achieved high 1st call resolution rate individually & within the team. • Focused on customer relationships building & provided attention to detail. • Constantly met & improved service targets exceeding customer’s satisfaction. • Assisted team members in complex problem solving issues & circulated new resolutions within the team & contributed to RKF for knowledge sharing. • Successfully trained more than 20 new team members & helped to build knowledge on Reuter’s applications. • Maintained excellent relationships with all resolver’s groups & other department teams. • Uphold management responsibility during the absence of manger.

Responsible for selling IP services to existing clients and new prospects and formulate solutions to their needs. • Constantly achieved sales targets by up-selling current client’s service through upgrades. • Organised more than 300 hundreds of sales calls weekly & promoting new products. Represented sales team to attend sales meetings overseas. • Tradeshows experience to showcase company’s products/services. • Organised and Implemented successful marketing strategies for new products launch. • Displayed excellent customer service & strong technical aptitude with exceptional talent in training & development. Also possessed the ability to effectively translate technical information & procedures to end users. • Successfully sold and managed clients’ services worth more than $10 million in a year by offering them within budget IP services and on-time delivery. • Regularly trained new sales colleagues on processes, technical issues & troubleshooting techniques. • Assisted and contributed to the Technical team writing RFP responses, explaining our product & service capabilities and illustrated how these would meet clients’ needs.

Masters of Business Administration