Assess and develop market opportunities and competitive landscape for HMS ecosystem products and services. Develop business models to capture market opportunities and validate with partners and relevant parties. Target top executives of potential content developers/service providers, identify commercial opportunities & service synergies, build and present solutions, building solid relationships and negotiating contracts to a successful close. Managed the end to end sales cycle, pitch client-led solutions and build realistic and actionable commercial proposals in order to grow our profit margins results. Act as the primary point-of-contact for day-to-day partner relationship and business operations. Communicate the progress of ecosystem development projects internally and externally; develop performance metrics and milestones that enable internal and external parties to assess progress and achieve targets.

• Manage D2C and Marketplace store operation – end to end – consumer parcel fulfillment from LATAM inbound management • Guaranteed the best customer experience, from the point of view of customer service, delivery times, last mile delivery, complaints, service levels and experience management. • Analyzed and approved new content and detailed description in each domain. • Expandend operations following the LATAM growth strategy starting with a new country (Chile). • Acting as key contact for customers inquiries regarding orders, delivery & shipments status, change requests, returns and claims. • Compiling different order related analyses and reports about CX, sales, Conversion rate, returns & claims. • Processing returns and complaints according to policy regulations. • Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays or irregularities. • Improved the LATAM market reputation through proactive strategy development and implementation. • Forecast and Evaluation for LATAM Sales, Cualitative & Cuantitative (Google Analytics)

Ecommerce & Digital Marketing Strategies

Business Certification