Built out growth operations team from scratch including KPI definition and implementation, team building, internal tools building, process creation, and implementation. As a result, increased request to approval ratio (critical company's KPI) by over 30% and reached company's all-time high. Using Zapier, SQL, Excel and other tools combined created the first version of auto-rebooking tool for rental request cancellations. Conducted various quantitative operational analyses and used insights for product improvement working closely with the product team. Conceptualised a new B2B rental model for hostels/hotels. Initiated and closed B2B partnership with one of the biggest hostel groups in Europe to have electric scooters deployed in all of the group's UK hostels.