Brandy

Customer Service - Key Acct Manager - Sales
55 years oldCustomer serviceCome from Philippines Living in Suzhou
Language: Other, Mandarin, English

Throughout my career covering over 20 years, I have dealt with customers from all walks of life. I'm a very outspoken person, thus talking to clients is my best skill. Having graduated in the best university (the top 2%) in my home country.

Technical Sales and Customer Support
江苏淘镜有限公司(Zenni Optical-USA), Suzhou
May 2012 - Nov 2018(7 years)

Handled about 150 calls per day from overseas clients, taught them how to choose the right product for their specific needs and walked them through on how to use our website. Also taught the customers on how to read the prescription or convert the numbers for specific type of eyeglasses (single vision, bifocals, progressives, reading, distance).

English Teacher
爱德思教育公司 (Elite Education), Shenzhen
Oct 2010 - Jan 2012(a year)

Responsible for helping students decide which universities and what majors are best suited for them. Also taught English at Southwest University’s (重庆西南大学) Middle School International Department. Served as judge in our English-speaking competition.

Marketing Manager and Key Account Manager
福达利珠宝 – AJ Jewelry, Shenzhen
May 2009 - Aug 2010(a year)

Made sure that the marketing operations ran smoothly from the receipt of orders from all over the world to the forwarding of orders to the production department.

Internation Key Accounts Manager
风水家居工厂, EM Export Ltd., Ningbo
Jul 2008 - Mar 2009(9 months)

Responsible for answering inquiries by email. Processing orders, preparing invoices, loading forms, and Bank LC.

English Teacher
King’s International English and Times English
Mar 2006 - Jun 2008(2 years)

Worked as part-time English teacher and private tutor. Voted best social talker.

Marketing Director
World Marketing Alliance (USA), Manila
Jun 2001 - Jun 2003(2 years)

Licensed underwriter of (Aegon) insurance and other financial products.

Lucky Star Industries, Manila
General Manager
Feb 1997 - Mar 2001(4 years)

Imported chemical raw materials with average monthly sales of US$400,000 dollars.

Technical Sales and Marketing
Camden Industries, Manila
Jan 1993 - Jan 1997(4 years)

Trained every year in Singapore on chemical specialties and cosmetics formulations under the supervision of International Specialty Products (ISP), USA.

Xiamen University, Xiamen, China
, Mandarin as a foreign language
Sep 2003 - Jun 2005(2 years)

Mandarin as a foreign language

Miriam College, Manila, Philippines
, AB Business Administration
Jun 1989 - Mar 1992(3 years)

-formerly known as Maryknoll College. -awarded by the Philippine government “Deregulated Status” (Level 111), exempting it from “Special Order Number” requirements. Source: http://en.wikipedia.org/wiki/Maryknoll_College

Ateneo de Manila University, Philippines
, AB Economics
Jun 1986 - Mar 1989(3 years)

-only those who got at least 96% in the National College Entrance Examination were accepted. Best English university in the Philippines. -only the top 2% who passed the Ateneo College Entrance Test were accepted.

St. John’s Institute, Philippines
, High School
Jun 1982 - Mar 1986(4 years)

- National College Entrance Examination score 99% - English Story Telling Contest, 3rd place (unanimous champion) - 1983 World Jamboree participant in Alberta, Canada - Service Awardee, Boy Scouts of the Philippines

English (native speaker level), Filipino languages (Tagalog, Visayan Ilonggo, and Cebuano dialects), Putonghua Mandarin and Minnanhua Fujian dialect. Proficient in computer hardware and Windows applications, able to fix computer hardware and software. Photography, Swimming (certified Lifesaver by Red Cross).Apr. 2010 105-hour Online TEFL Course by i-to-i, UK (www.i-to-i.com) Certificate #: ozjdOIU7FD Apr. 2010 Online English Grammar Awareness Course - Certificate number: tFAc7MwRwH Aug. 2005 TOEFL PBT - score 663 native speaker level. This was a paper-based test held at Xiamen University. I passed the test with only 5 mistakes. Score comparison: iBT = 117 and CBT = 287

Contact Info

  • (+86) 159****0113
  • ****@****

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