Elva Li

Customer Services/Sales/Finance/Banking

28 years oldCustomer Service / Sales AdminCome from CanadaLiving in Overseas

Language: English Mandarin

Summary

  • Over four years' customer-services and sales-related experience; Excellent in basic computer skills; Self-motivated, hard-working and cheerful individual; Active listener and a team player; Certificate - Investment Funds in Canada (IFC)

Experience

  • Customer Services Representative

    Bank of Montreal (Yaletown Branch, Vancouver, Canada)
    – (1 year)

    • Greeting customers and determine their needs and wants. • Helping customers with transactions, answering customers’ concerns and queries. • Be a team player; help out fellow employees when possible. • Building rapport and trust with customers • Achieving or exceeding weekly sales target.

  • Assistant

    Sunny International Home Services (West Broadway) Vancouver
    – (2 years)

    • Fill out the forms for different immigration applications based on clients' information. • Devising and maintaining office systems, including data management and filing. • Screening and handling phone calls, esquires and requests. • Dealing with incoming email and post. • Posting job advertisement on several job posting sites.

  • Sales Representative

    Roots Canada (Robson St.), Vancouver
    – (9 months)

    • Greeted customers and determined their needs and wants • Discussed type, quality and number of merchandise required for purchase • Recommended merchandise based on individual requirements • Explained the use and advantage of merchandise to customers • Answered customers’ queries and concerns • Assisted in display of merchandise • Maintained sales records for inventory control

  • Marketing Research Conductor

    Insights West, Vancouver, BC, Canada
    – (10 days)

    • Insights West PNE Street Team, Summer 2014 • Assisting others in doing survey online about PNE experience

Skills

  • Fluent in both Mandarin and English; Experienced in sales & customer services ; Excellent in meeting sales target and basic computer skills

Education

  • Simon Fraser University, SFU, Canada

    Bachelor's Degree, Finance
    -

  • Langara College, Canada

    Bachelor's Degree, Business and Economics. University Transfer Program: Commerce
    -

  • University of Leicester, England

    Bachelor's Degree, Economics and Management
    -

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