CONTACT +852 6731 2469 Bmthornycroft@gmail.com PROFILE A growth-minded business operations professional in the education industry, with multi-cultural experience working across different regions and business units. Highly motivated and results orientated. I have an extensive experience in training and development, running education operations, cultivating impactful curriculums, and inspiring teams to provide exceptional standards. EXPERIENCE Head of English Operations (China Division) - Monkey Tree International Group (Hong Kong) July 2020 - current Tasked with restructuring the English department and re-establishing teaching performance during the COVID-19 pandemic. I manage relations with business units, franchisees, partners and other school stakeholders as well as mentor teaching teams to achieve productivity and engagement, supervise teacher training, and lead education quality assurance efforts within our ESL portfolio. I ensure the development of teaching and learning policies and practices across schools, and oversee the development of a progressive and challenging curriculum based on International standards. Additionally, I oversee the implementation of education and training technology solutions internally and throughout China. Teacher Development Manager (China Division) – Monkey Tree International Group (Hong Kong) September 2019 – June 2020 (10 months) Worked with multiple business units across Hong Kong, South Africa, Manchester and Mainland China to develop and manage ESL teaching teams. Developed strategies to penetrate the ESL market through unique offerings, quality products and exceptional curriculum. Delivered sales presentations, educational workshops and external promotions to promote the brand and develop new student connections. Assistant Teacher Development Manager (China Division) – Monkey Tree International Group (Hong Kong) September 2018 – August 2019 (1 year) Managed head teachers and teacher teams across Mainland China to provide quality teaching in the ESL market. The core role was to improve, organize and run in-person and online teacher training and development, while acting as a liaison and relationship builder between franchisees, teachers and head office. Ensured all staff follow the expectations of the school and maintain the highest professional standards at all times This evolved to incorporate delivering sales presentations and demonstrations to prospective parents to boost enrollment rates in schools. ESL Head Teacher – Monkey Tree International Group (Hong Kong) February 2018 -August 2018 (7 months) Taught a variety of ESL courses to students aged 3-12. Classes employed an interactive, play-based approach that emphasized holistic English language development over rote memorization. Supervised and maintained quality standards through creating regular opportunities for teachers to share, reflect and improve on classroom practice. Business English Instructor – Caledonian and Presto Language schools (Prague) October 2015 – January 2018 (2 years, 4 months) Taught public English classes while specializing in company clients at the executive level. Utilized a phenomena-based learning approach. Ran workshops on e-Learning methods and effective integration of technology in the classroom. Assessed and benchmarked company employees and business partners. Lead Investment Fund Accountant – Kleinwort Hambros (South Africa) March 2014– June 2015 (1 year, 4 months) Lead fund accountant tasked to transition new clients from competitors. Member of a 9-person private investment banking team administering over $1billion in assets, providing services to 13 institutional clients across 23 investment funds. SKILLS ◦ ESL STRATEGY DEVELOPMENT ◦ TEAMWORK & EMOTIONAL INTELLIGENCE ◦ TRAINING AND FACILITATION ◦ LEADERSHIP AND MOTIVATION EDUCATION PGCE 2020 – current One-year fully accredited program with Leeds Becket University in the UK. Post-graduate Honors in Financial Management 2013-2013 Thesis accepted to present at the 25th South African Institute of Management Scientists Conference (SAIMS 2013). Bachelor of Economics 2009-2012 Focus on International Trade Theory, Banking and International Finance. CELTA 2019 Dual online and in-person course through the British Studies Centre in Manchester, UK. TEFL 2014 140 hour in-person TEFL course through the Caledonia School in Prague, Czech Republic. Michaelhouse 2004-2008 International High School qualification concentrating on Economics, Accounting and Dramatic Arts. September 2018 – August 2019 (1 year) Managed head teachers and teacher teams across Mainland China to provide quality teaching in the ESL market. The core role was to improve, organize and run in-person and online teacher training and development, while acting as a liaison and relationship builder between franchisees, teachers and head office. Ensured all staff follow the expectations of the school and maintain the highest professional standards at all times This evolved to incorporate delivering sales presentations and demonstrations to prospective parents to boost enrollment rates in schools.