Christine

Experience in design, user research, sales, and operations with a keen interest in diving deep into design
28 years oldGraphic/Visual DesignBachelor's DegreeCome from Canada Living in Shenzhen
Language: English, Mandarin
Mandarin: simple communication

3 years experience in marketing, sales, operations, user research, and design. Fast learner, learning skills like SQL, Salesforce, management, etc. in short periods of time. Motivated by the opportunity to learn and contribute. Looking to dive deeper into developing product design skills and experiences.

Operations Analyst
Deel (Ongoing role, current position)
Aug 2019 - Oct 2020(a year)

• Slashing engineering time spent on feature development by creating product-flow documentation and editing product flows • Saving 20% of legal fees by building international partnerships with legal firms to ensure local compliance • Ensure enhancement of services by supporting partnerships with 3rd-party payment providers with research and admin

User Research
Voiceflow
Jun 2019 - Sep 2019(2 months)

• Hyper-focus on the improvement of user experience by creating and executing user research process • Defined strategic direction of growth by developing user personas from analysis of user research • Increased monthly recurring revenue by 30% by fostering relationships with Mattel and the Canadian Broadcasting Channel

Account Representative
Uber, Uber Eats
May 2018 - Jun 2019(a year)

• Individual sales rep, generated $3 million USD in revenue via signed restaurant partners • Top performer, surpassed quota by 30% sitting with top 10 reps in terms of revenue and number of restaurants signed • Empowered reps with a 6% point increase in closed accounts by developing sales enablement tools with SQL and Excel • Fostered the sales community in my alma mater, Queen’s University, by planning and organizing recruiting events • Carried the culture of Uber by mentoring and training new sales reps on the team

Marketing and Business Development Intern
Firstshotz
Sep 2017 - Sep 2017

• Individually rebranded web presence for better communication to western clients • Established relationship with and published articles on ChoZan, China's largest marketing resource for foreigners • Created marketing content to win TechCrunch-Techsauce pitch competition in Shenzhen • Resulted in the opportunity to pitch among 6 selected start-ups from Asia at the Techsauce Summit in Bangkok

Queen's University
, Commerce
Sep 2014 - May 2018(4 years)

Studying all aspects of business from marketing, accounting, operations, finance, etc. Dean's List with Honours during all four years

SQLSalesforceAdobe PhotoshopAdobe IllustratorFigmaUX Design