JK Moving Servicesis the largest independent moving company in North America specialized in long distance, international, government, residential or local moves. As a Credit Collections Assistant in the Accounting department, I perform the following responsibilities: Responsible for tracking customer debt in a daily basis; Monitoring accounts to identify overdue payments for House Hold Goods, Commercial and Archives costumer; Finding and contacting debtors to arrange debt payoffs via phone or email; Updating the accounts receivable records; Responsible for handling costumers questions or complaints; Identifying gaps in the system and recommending solutions; Processing payments through our payment system

I assisted on sales process and handled the customers concerns or requests.

As an operator in the Albtelecom campaign in the Italian language, I performed the following tasks: ‑Responsible for answering phone calls, ‑Responsible for making phone calls to explain the campaign and benefits of Albtelecom

I studied English Language and Literature at AAB College in Pristina, Kosovo.