I am a Customer Service and Account Management professional with 6 years of experience in Tourism and Procurement roles.
Liaised with internal project teams and maintaining strong supplier relations. Researched and identifying prospective suppliers. Goodfood Market│ Calgary, Alberta, Canada Evaluated products and suppliers according to key business criteria. Prepared proposals, requesting quotes, and negotiating purchase terms and conditions. Analyzed industry and demand trends and supporting senior management with the development and implementation of sourcing strategies.
Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Maintaining updated knowledge of company products and services. Tracked production volume and monitoring customer demand patterns and purchasing trends. Acting as a client advocate with a focus on improving the buyer experience.
Assisted in planning and organizing international student relocation Provided consultation about studies abroad Participated International Workshops (ICEF): Germany, Azerbaijan, India, UAE
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Scheduling staff shifts and managing other HR-related tasks. Preparing monthly management reports on customer feedback, bookings, and cancellations. Enforcing all cash-handling, checking, and credit procedures. Managing the departmental budget.
Management Training: Front Office Management Training: Concierge Services Management Training: Executive Lounge
Post-Graduate Certificate
Master in Business Administration/Management - United Kingdom
BA (Hotel and Business Management) - United Kingdom
Contact Info
- (+2) 40****2283
- ****@****