{"id":710,"date":"2023-10-24T03:58:53","date_gmt":"2023-10-23T19:58:53","guid":{"rendered":"https:\/\/www.hiredchina.com\/articles\/2023\/10\/24\/how-to-exchange-return-goods-in-china\/"},"modified":"2024-11-05T00:13:45","modified_gmt":"2024-11-04T16:13:45","slug":"how-to-exchange-return-goods-in-china","status":"publish","type":"post","link":"https:\/\/www.hiredchina.com\/articles\/how-to-exchange-return-goods-in-china\/","title":{"rendered":"How to Exchange \/ Return Goods in China?"},"content":{"rendered":"<blockquote><p>From 15-March, new rules carried out by <a href=\"https:\/\/www.hiredchina.com\/jobs\">Chinese government<\/a> will take effect to protect your right as consumers, If consumers find the goods purchased from physical shops or online stores to be of poor quality or contain defects, consumers can exchange or<\/p><\/blockquote>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/Fjb0DFuWCxGEKKBQSnAeDOBFGorT?imageView2\/0\/format\/webp\/q\/75\" alt=\"1.jpg\" width=\"640\" height=\"200\" title=\"\"><\/p>\n<hr \/>\n<p><span style=\"color: #3e3e3e; font-size: 16px;\">From 15-March, new rules carried out by Chinese government will take effect to protect your right as consumers,\u00a0<\/span><span style=\"color: #3e3e3e; font-size: 16px;\">If consumers find the goods purchased from physical shops or online stores to be of poor quality or contain defects, consumers can exchange or return the goods during the set period. Below are details.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #3e3e3e; font-size: 16px;\"><img decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FoIMsqihbmSUyx_B_kyuBjrE9xCn?imageView2\/0\/format\/webp\/q\/75\" alt=\"2.jpg\" width=\"598\" height=\"445.35263157894735\" title=\"\"><\/span><\/p>\n<hr \/>\n<p><span style=\"color: #e33737;\"><strong>01.\u00a0 Key points of the new rules<\/strong><\/span><\/p>\n<h5><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FggG6g1cmbWZAQ66-K23sVjKx4Zd?imageView2\/0\/format\/webp\/q\/75\" alt=\"3.jpg\" width=\"640\" height=\"480\" title=\"\"><span style=\"color: #888888; font-size: 12px;\">&#8220;Three Guarantees&#8221;\u00a0certificate<\/span><\/h5>\n<hr \/>\n<p style=\"text-align: start;\">\n<ul>\n<li><strong>Three Guarantees (\u4e09\u5305)<\/strong>: consumers can enjoy 3 kinds of guarantees from the sellers: repair, exchange and return;<\/li>\n<li><strong>7 days<\/strong>: consumers can have the goods repaired, exchanged or returned in 7 days after the purchase made with quality problems found;<\/li>\n<li><strong>15 days<\/strong>: consumers can only have the\u00a0goods\u00a0exchanged or returned in 15 days after the purchase made with quality problems found.<\/li>\n<\/ul>\n<p><span style=\"color: #e33737;\"><strong>02.\u00a0 How to exchange and return the goods?<\/strong><\/span><\/p>\n<p style=\"text-align: start;\"><strong>Physical stores<\/strong><\/p>\n<p style=\"text-align: start;\">If consumers need to exchange or return goods <a href=\"https:\/\/dictionary.cambridge.org\/dictionary\/english\/purchased\" target=\"_blank\" rel=\"noopener\">purchased<\/a> from physical stores (offline stores), keep the followings in mind:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FvSPy2VW8yw6Y-pPfyluwBYUVv1S?imageView2\/0\/format\/webp\/q\/75\" alt=\"4.jpg\" width=\"552\" height=\"246\" title=\"\"><\/p>\n<ul>\n<li>Keep the receipt, invoice and &#8220;Three Guarantees&#8221; certificate which are effective proofs of your purchase;<\/li>\n<li>Check whether the receipt is correct, and if the invoice information matches the seller;<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FoFCRCgSW0s9O_fxT44maJQrvZtT?imageView2\/0\/format\/webp\/q\/75\" alt=\"5.jpg\" width=\"640\" height=\"280\" title=\"\"><\/p>\n<hr \/>\n<ul>\n<li>Consult the seller about rules of\u00a0goods\u00a0exchange and return;<\/li>\n<li>Keep the\u00a0goods&#8217;\u00a0package materials in good shape.<\/li>\n<\/ul>\n<p style=\"text-align: start;\"><span style=\"color: #e33737;\">Note:\u00a0goods\u00a0bought from large malls or famous malls can enjoy a more thoughtful after-sale service.<\/span><\/p>\n<p style=\"text-align: start;\"><span style=\"color: #964168;\">\u00a0<\/span><\/p>\n<p style=\"text-align: start;\"><strong>Under these circumstances,\u00a0goods\u00a0cannot be exchanged or returned:<\/strong><\/p>\n<ul>\n<li>When buying domestic appliances, ask the seller to also provide installation service rather than do it yourself. Otherwise, you will not be able to have the product repaired, exchanged or returned if any problems occur during the installation process;<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FvgW2eqNqp3kudzAnF1diODYhKKI?imageView2\/0\/format\/webp\/q\/75\" alt=\"6.jpg\" width=\"640\" height=\"431\" title=\"\"><\/p>\n<hr \/>\n<ul>\n<li>When there are damages caused by men on domestic appliances or shoes, consumers will not be able to have the\u00a0goods\u00a0repaired, exchanged or returned;<\/li>\n<li>Foods that have a short period of quality guarantee or are eaten;<\/li>\n<li>Goods\u00a0that are used.<\/li>\n<\/ul>\n<p style=\"text-align: start;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: start;\"><strong>Online stores<\/strong><\/p>\n<p style=\"text-align: start;\">Due to its virtual nature, <a target=\"_blank\" class=\"inside_link\" href=\"https:\/\/www.hiredchina.com\/articles\/tag\/online-shopping\/\" title=\"View all posts in online shopping\">online shopping<\/a> poses more uncertainties in the guarantee of consumer rights. Take note of the followings when exchanging or returning the\u00a0goods.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/Fl02vZpXCqEIDN7L_I5VOPXb4-6O?imageView2\/0\/format\/webp\/q\/75\" alt=\"7.jpg\" width=\"640\" height=\"418\" title=\"\"><\/p>\n<hr \/>\n<ul>\n<li>Keep records of the web pages when transactions are made, including chat history, payment pages, etc.;<\/li>\n<li>Keep the receipt, &#8220;Three Guarantees&#8221; certificate, invoice and express delivery receipt;<\/li>\n<li>Make sure the\u00a0goods\u00a0is properly packed.<\/li>\n<\/ul>\n<p style=\"text-align: start;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"text-align: start;\"><strong>Under these circumstances, consumers cannot exchange or return the\u00a0goods purchased online:<\/strong><\/p>\n<ul>\n<li>Customized\u00a0goods, such as clothes, cakes, etc.;<\/li>\n<li>Raw or putrescible \u00a0\u00a0 goods;<\/li>\n<li>Audiovisual and software\u00a0goods\u00a0downloaded online or opened by consumers;<\/li>\n<li>Newspapers, periodicals.<\/li>\n<\/ul>\n<p><span style=\"color: #e33737;\"><b>03.\u00a0 What to do when your consumer rights are violated?<\/b><\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FsG7hfbYjeXqNNt6pU9Kio65sptB?imageView2\/0\/format\/webp\/q\/75\" alt=\"8.jpg\" width=\"640\" height=\"426\" title=\"\"><\/p>\n<ol>\n<li>Call 12315, the consumers complain and report hotline;<\/li>\n<li>Visit the local complain and report website. If you are in Guangzhou, the website is https:\/\/www.gz12315.com.cn\/index.do (Chinese version. You need to ask your Chinese friends to help you log in first).<\/li>\n<\/ol>\n<hr \/>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/media.hiredchina.com\/FlXXlKXBxtykYAuKbjvAxKMwIbVH?imageView2\/0\/format\/webp\/q\/75\" alt=\"GIC QR.jpg\" width=\"640\" height=\"640\" title=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"From 15-March, new rules carried out by Chinese government will take effect to protect your right as consumers, If consumers find the goods purchased from physical shops or online stores &#8230;","protected":false},"author":1,"featured_media":9932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[60,306,29,34,27,383,658,30,214],"class_list":["post-710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pro-tips","tag-china","tag-hiredchina","tag-jobs","tag-jobs-in-china","tag-news","tag-online-shopping","tag-return-goods-in-china","tag-shopping","tag-travel"],"_links":{"self":[{"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/posts\/710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/comments?post=710"}],"version-history":[{"count":3,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/posts\/710\/revisions"}],"predecessor-version":[{"id":21667,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/posts\/710\/revisions\/21667"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/media\/9932"}],"wp:attachment":[{"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/media?parent=710"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/categories?post=710"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hiredchina.com\/articles\/wp-json\/wp\/v2\/tags?post=710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}