Job Description
· Ensure smooth and timely freight process flow.
· Ensure accurate and timely data entry into our operating system.
· Track and trace shipments as required.
· Utilize Process Monitors and Workflows daily.
· Ensure timely movement and delivery of freight to customers.
· Ensure accurate and timely data and invoicing.
· Interact with our customers in arranging their shipments, exceeding customer service expectations.
· Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
· Meet compliance at all times with regulations.
· Understand department process flow and outbound/inbound/inventory data, constantly looking for areas of improved efficiency.
· Ensure all customers' standard operating procedures are followed and updated.
· Overseas communications, timely responses to emails and requests (internal and external)
Requirements
· Bachelor’s or Master’s degree preferred
· Proactive and positive attitude
· Solid knowledge of import and export
· Excellent communication and interpersonal skills
· Excellent customer service and client relations skills
· Quick critical thinking and problem-solving abilities
· Ability to use computers, software, and other technology for inventory and communication purposes
· Excellent interpersonal, written, and verbal communication skills
· Have a passion for logistics and a desire to grow with our fantastic team
· Freight forwarding experience preferred
· Proficient in English and Mandarin is a required
