Jessica

A Project Training Specialist with nearly 6 years of experience in the Gaming Industry
32 years oldCustomer serviceCome from IndonesiaLiving in Overseas
Language: Indonesian, English
Mandarina little

Project Training Specialist
Keywords Studios
May 2022 - Now(3 months)

Creating modules for training purposes and running workshops for the agents to improve their knowledge and assist them to unlock their potential.

Shift Lead
Keywords Studios
May 2016 - Apr 2022(6 years)

Customer Service Representative 2016-2017 Shift Lead 2017 - Present

Digital Content Marketer
Merzy
Mar 2021 - Jun 2021(4 months)

Working on Merzy, a South Korean cosmetic brand to raise their brand awareness in Indonesia through Instagram, Facebook, and TikTok by collaborating with beauty bloggers and influencers.

Petra Christian University
, Visual Communication Design
Jul 2008 - Sep 2012(4 years)

Bachelor of Art | Petra Christian University 2008-2012, Surabaya. GPA: 3.5

LeadershipSoft SkillHelpshiftZendeskSalesforceAIHelpGoogle Data StudioGoogle WorkspaceMicrosoft TeamsSlackJiraAsanaBasecampAdobe SuiteMicrosoft OfficeArticulate 360GrafanaConfluence

Contact Info

  • (+62) 813****6275
  • ****@****
  • *****
  • *****

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