To be able to apply and share my learned skills and talents to a company whom I will sincerely dedicate my fidelity and qualitative productivity. I am proactive and customer-oriented. an excellent communicator and a reliable team player offering the ability to multitask and adapt quickly to change.
Think constantly of ways to serve the guest by means of offering guests’ preferences before they ask. By observation of gestures/facial expressions and by knowledge of information in Guest History, provide personalized guests service on a consistent basis. ● Greet and receive guests at the hotel entrance upon arrival from the airport. ● Be responsible for updating guest information on the white board on a shift basis. Maintain cleanliness of all the rooms according to The hotel standard. All guest rooms must be cleaned within a regulated period of time so that they will be released for sale. All rooms must be inspected after cleaning. ● Serve and treat all guests in a courteous manner at all times, as they are the most important persons in the hotel. All associates should strive to fulfill guest needs whenever possible, in order to make their stay a most enjoyable one.
Answer incoming calls and respond to customer’s emails. ● Management and resolve customer complaints. ● Sell products and place customer orders in the computer system. ● Identify and escalate issues to supervisors. ● Provide product and service information to customers. ● Research required information using available resources. ● Research, identify, and resolve customer complaints using applicable software. ● Process orders, forms, and application. ● Route calls to appropriate resources. ● Document all call information according to standard operating procedures. ● Recognize, document, and alert the management team of trends in customer calls. ● Follow up customer calls where necessary. ● Upsell products and services. ● Complete call logs and reports. ● Other duties as assigned.
Deliver excellent customer service, at all times (Engaging customers and surpassing their needs) ● Speak to customers to ensure that they are satisfied with their meals ● Carry out instructions given by the management team and head office ● Taking orders and ringing up sales ● Preparing and servings coffee and other drinks ● Preparing and serving simple snacks ● Maintaining the store environment and equipment ● Restocking inventory and communicating store needs
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