Lisa

PA to CEO
24 years oldHigh-level secretaryCome from RussiaLiving in Overseas
LanguageItalian, German, Russian, English
Mandarinfluent communication

PA to CEO (online)
Verbatoria LLC.
Feb 2020 - Now(a year)

Coordinating the day-to-day activities of the manager, such as managing schedules and appointments, monitoring and responding to emails. Preparing and organising travel and itineraries, including booking flights, accommodation and scheduling appointments. Translation English, Russian, Chinese Contact: +7 495 123-47-48 - info@verbatoria.ru

Service agent, translator and tester
DApp on TRON blockchain
Nov 2019 - Jan 2020(3 months)

Online games based on TRON smart contracts and blockchain technology Handled chinese players inquiries and service request through email and live chat Resolved product and service problems by clarifying the players’s complaint Kept records of customer interactions in order to propose enhancements to players service quality Translated a website from English to Chinese Tested a website and an app on different devices Tested cryptocurrency wallets

Guest relations officer, Hostess&Waitress (Internship)
Shangri-La Hotel 5*
Mar 2019 - Aug 2019(6 months)

3 months of working as a guest relations officer (Front Office Department): Contacted appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Responded to special requests from guests with unique needs. Communicated VIP arrivals to designated personnel for escort and delivery of amenities. Developed and maintained positive working relationships with chinese coworkers. Worked during WORLD ECONOMIC FORUM (01.06.2019-03.06.2019), had a great experience to provide attentive service for business, political, academic, and other leaders of society. 3 months of working as a hostess and waitress on an executive floor lounge (Food and Beverage Department): Greeted guests. Walked through dining room during service to ensure guest satisfaction and advised servers and bussing staff of specific service needs. Handled guest enquiries in a courteous and efficient manner. Trained 3 new employers in providing service as hostess and waitress. Learned a lot about needs and preferences of Chinese guests. Handled unhappy or angry guests. Contact: +86 411 8252 5000

Assistant (Internship)
Si Qi International Trade Co.,LTD
Jun 2017 - Jun 2018(a year)

Created and edited documents using Word, PowerPoint and Excel. Managed calendar /meeting set up for CEO. Translated documents (English, Russian, Chinese). Negotiated with clients about products. Searched products and counted prices. Coordinated frequent executive travel arrangements (car service, airfare, hotel and various other elements of executive travel). Contact: +86-13610852678 +86-411-39769150 – Mr. Chengliang

东北财经大学
, 酒店管理
Sep 2015 - Jun 2020(5 years)

Bachelor's Degree Program in Chinese Language Dongbei university of finance and economics 东北财经⼤学 09/2016 - 07/2020, China, Dalian Hospitality Business Management Chinese Foundation Programme Dongbei university of finance and economics 09/2015 - 07/2016, D