I am self-motivated, objective, focus, hardworking and able to work both independently and as a collaborative team member, to obtain a position where I can maximize my interpersonal skills to the actualization of promoting the growth of an organization and attain professional distinction.
Conduct follow-up with customers regarding quotations to determine progress and to secure competitor information where possible • Intake phone calls and provide exceptional customer service when assisting with customer requests for quotations, delivery information, documentation requests, etc • Promptly handle customer calls relating to complaints, investigate basis of complaint, refer problems to appropriate personnel, recommend action to rectify problems, and follow up to ensure resolution • Draft/prepare quotations for review and distribution • Initiate technical and costing reviews for project quotations when necessary • Receive, review and transmit orders for entry to appropriate factory personnel as well as secure SO numbers • Track open orders via weekly updated production schedule, consult with factory when necessary and promptly advise customers of any changes to existing orders • Assist with the collection of aged receivables when requested 4 • Coordinate trade show shipments to include booth, valve displays, literature, etc., and assist at local sales events as requested • Ensure quotes and orders are filed properly and filing is kept current • Prepare annual customer quote and order folders
Had a opportunity to translate some texts in different fields (oil and gas, trading and etc.)
Solution strategy development and proposal - Develop strategies that consider the price and scale for selling the solution and make proposals to the customer. Customer analysis - Understand the technology and solutions required in the region or by the customer and determine the solutions that will sell. Solution identification Post-sales management - Manage the post-sales activities after selling the solution, such as stabilization, customizing, and dealing with customer claims. Identify solution business model and opportunities - Drive the grouping of solutions and products into packages, development of business models to offer to customers, and identification of business opportunities through preemptive solution proposals. Cultivating and leveraging customer relationships.
Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations
M.Sc.
(First class)
Contact Info
- (+86) 132****2144
- ****@****
- *****