Seasoned travel and tourism professional with more than extensive experience assisting customers fulfill their various needs. Extensive knowledge of many of the top travel destinations and strong problem-solving skills that allow me to handle even the most stressful of situations. Fluent in English, Chinese (Basic), Sepedi and Isizulu. Dedicated to helping clients reach their dreams of traveling the world. Adept at identifying clear opportunities for improvement and developing effective strategies to drive change.
Administer sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channeling of specimens to various laboratories/ sites. Process sample registration (“logging”) and queries according to set standard operating procedures. Ensure dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time. Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints. Manage the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service.
Sourcing of Tenders for the company. Attending Tender briefing session. Delivering the tender documents on time. Assisting with market research for business growth. Act as the central point of contact. Do follow ups on tenders submitted and get feedback on reasons why we did not win the tender. Making sure that company documents are still valid. Eg. B-BBEE, SARS, CIDB Registration. Compiling of a monthly report for tenders sourced, tenders submitted and procurement purchases.
Overseeing activities at the Wuzhen village pool. Explaining & enforcing rules, regulations and policies to ensure safety of patrons. Maintaining cleanliness and orderliness at the pool area and coffee bar. Preparing alcoholic & non-alcoholic beverages. Interacting with customers, taking orders and serving snacks and drinks. Restock and replenish coffee bar inventory and supplies. Stay guest focused and nurture an excellent guest experience.
Facilitating English classes to the hotel staff Monday to Friday for 2 hours every morning. Meet & assist every guest that walks into the hotel. Register & process guests and assign them to their rooms. Organize transport services for guests at their request. Attend to telephone enquiries. Manage reservations and make sure there are no double bookings. Attend to any complains that may arise. Attended Intercultural communication workshops where I was also asked to be guest speaker to share experiences of South Africa, share the different cultures and also tourism opportunities.
Greeting and welcoming customers. Meeting sales targets. Serve customers by selling products and meeting customer needs. Checking stock at different branches / order requested stock for customers. Do stock taking every three months. Ring up purchases. Understanding and promoting company specials to prospective customers. Keeps management informed by submitting activity and results reports. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
Increase sales. Stay up to date with the trends. Reach daily targets and give great customer service. Do stock taking every 3 months and capturing the orders.
A 120 hour online certificate awarded upon completion.
It was a 1 year tourism management certificate
A travel and Tourism 1 year 6 months certificate.
Completing the national Higher certificate.
Contact Info
- (+27) 07****8620
- ****@****
- *****