Segwate Gordon Mangena

Tourism and hospitality
30 years oldOther tourism jobsCome from South Africa Living in Overseas
Language: English
Mandarin: a little

Seasoned travel and tourism professional with more than extensive experience assisting customers fulfill their various needs. Extensive knowledge of many of the top travel destinations and strong problem-solving skills that allow me to handle even the most stressful of situations. Fluent in English, Chinese (Basic), Sepedi and Isizulu. Dedicated to helping clients reach their dreams of traveling the world. Adept at identifying clear opportunities for improvement and developing effective strategies to drive change.

administration clerk/Reception
Lancet Laboratories
Mar 2021 - Now(3 years)

Administer sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channeling of specimens to various laboratories/ sites. Process sample registration (“logging”) and queries according to set standard operating procedures. Ensure dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time. Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints. Manage the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service.

Part-time administrator
Conley Trading Enterprise
Jan 2020 - Dec 2020(a year)

Sourcing of Tenders for the company. Attending Tender briefing session. Delivering the tender documents on time. Assisting with market research for business growth. Act as the central point of contact. Do follow ups on tenders submitted and get feedback on reasons why we did not win the tender. Making sure that company documents are still valid. Eg. B-BBEE, SARS, CIDB Registration. Compiling of a monthly report for tenders sourced, tenders submitted and procurement purchases.

Lifeguard and bartender
Wuzhen Tourism Ltd.Co
Jul 2019 - Sep 2019(3 months)

Overseeing activities at the Wuzhen village pool. Explaining & enforcing rules, regulations and policies to ensure safety of patrons. Maintaining cleanliness and orderliness at the pool area and coffee bar. Preparing alcoholic & non-alcoholic beverages. Interacting with customers, taking orders and serving snacks and drinks. Restock and replenish coffee bar inventory and supplies. Stay guest focused and nurture an excellent guest experience.

Front office team
G Charlton Noble International Hotel Zhengzhou
Jan 2019 - Mar 2019(3 months)

Facilitating English classes to the hotel staff Monday to Friday for 2 hours every morning. Meet & assist every guest that walks into the hotel. Register & process guests and assign them to their rooms. Organize transport services for guests at their request. Attend to telephone enquiries. Manage reservations and make sure there are no double bookings. Attend to any complains that may arise. Attended Intercultural communication workshops where I was also asked to be guest speaker to share experiences of South Africa, share the different cultures and also tourism opportunities.

Salesman
Tiger Wheel & Tyre
May 2017 - Sep 2018(a year)

Greeting and welcoming customers. Meeting sales targets. Serve customers by selling products and meeting customer needs. Checking stock at different branches / order requested stock for customers. Do stock taking every three months. Ring up purchases. Understanding and promoting company specials to prospective customers. Keeps management informed by submitting activity and results reports. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.

Fashion advisor
ZARA
May 2014 - Jan 2015(9 months)

Increase sales. Stay up to date with the trends. Reach daily targets and give great customer service. Do stock taking every 3 months and capturing the orders.

Global Language Training
, TEFL (Teach English as a Foreign Language)
Mar 2019 - Nov 2023(5 years)

A 120 hour online certificate awarded upon completion.

Zhengzhou Tourism College
, Tourism management
Oct 2018 - Oct 2019(a year)

It was a 1 year tourism management certificate

Central Johannesburg College
, Travel and Tourism
Jan 2015 - Jun 2016(a year)

A travel and Tourism 1 year 6 months certificate.

Northcliff High School
, Grade 12 /National Senior Certificate
Jan 2008 - Dec 2012(5 years)

Completing the national Higher certificate.

Communication skillsMicrosoft Office suiteSales skillsCustomer service skills