Identified and proactively solved internal problems related to employee turnover by revamping training. Worked to establish an inclusive branch culture where employees felt comfortable engaging with management. Tracked employee KPIs and gave feedback in order to foster growth. Provided subject matter expertise on all courses, materials, and lesson plans. Trained and mentored new personal hired to fulfill various roles within the department which included new curriculum as well as upper management placing. Created content for the branch that included curricula, instructions, documents, and written tests for various types of training courses. Coordinated workshops for employees to better understand company mission, streamlining daily activities, and aligning worker and company priorities. Language instructor trained in all levels and modules still actively instructing students ranging from elementary to high school. Utilized E-learning platforms such as Zoom in order to facilitate online learning

Created and facilitated online contests to retain members as well as attract new members. Brainstormed with businesses in order to better serve their business needs. Partnered with food delivery companies for cross-promotions. Through relationship building with local restaurants, provided exclusive deals and discounts on services that were unique for our members. Developed marketing content such as blogs, promotional materials, and advertisements that increased the visibility of the community as well as the associated local businesses. Through collaboration with local businesses, instituted social media marketing plans that showed positive impact on brand awareness. Solicited and responded to feedback from the community in order provide the best service to our members. Analyzed group analytical data in order to come up with changes that increased both engagement within the community as well as growth of membership.

Organized successful gaming events within the city by liaising with local businesses. Helped to grow a social gaming channel that encouraged discussion of the latest news in gaming. Organized centralized weekly discount news drops that informed the community of deals and discounts. By engaging with the community, collected critical member feedback which lead to positive organizational change. Helped to maintain a trusted space for customers to buy, sell, and exchange video games throughout South Korea.

Coursework included subjects such as Cases of Global Management, International Market Research, International Economics, Applied Econometrics Analysis, Port Management, Trade Negotiations, Conventions and Exhibitions, and Foreign Direct Investment.