Tamara
Experienced costumer service professional with successful track record and experience over 7 years across different countries in luxury hospitality industry. Tamara holds a diploma in hotel management from Switzerland and a social psychology bachelor’s degree from the United Kingdom. Tamara extremely result-driven, creative with strong logical sense in complex problem-solving. She is great at cultivating trusted partnerships including VIP clients driving cross-factional team in diverse cultural environment. Easily adaptable to new businesses with marked taste for learning and training teams. T
Responsible for all VIP stay expense from pre arrival contacts and information collection to departure arrangements. - Developing and driving True Waldorf Service Focused Guests program. Running team trainings and performance statistic. - Liaison between international guests and hotel team. - Responsible of driving “Unforgettable Moments” program. Creating WOW experience for the guest by creating cooperation between different departments. - Training newly joined members according to company standards. - Assisting Quality Manager to monitor the performance of fellow team members to ensure company brand standards are met.
Creating guest loyalty stay satisfaction and matting it at top 3 ranking in Asia Pacific across Ritz-Carlton hotels
Increasing influence of WOW (unique guest experience) stories of guest ration department by 20%
As part of Guardian Angel program ensure hotel Fully Engaged guests above 65 % and Bell&Concierge Team top 4 across Asia Pacific.
Learning principals of hospitality administration including Rooms management, F&B and basic financial accounting
Social psychology
Contact Info
- (+86) 136****0355
- ****@****
- *****
