Esther Shidawa

Customer relations Officer, Procurement Assistant, Administrator
43 years oldProcurement Specialist/SupervisorCome from Kenya Living in Overseas
Language: English
Mandarin: not at all

A dedicated customer relations expert with 10+ years extensive experience in consistently leading teams to achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations within departments. I have a proven experience providing customer support in busy environments, possess an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I also excel at incorporating strategic relationship and partnership building skills listening attentively and solve problems creatively and use tact and diplomacy to achieve win-win outcomes for all parties involved.

Customer Relations Officer
Kings Developers Limited
Jun 2016 - Dec 2022(6 years)

• Provide clerical support to promote administrative efficiency. • Performing basic office tasks, such as filing, data entry and handling communications with clients and vendors via phone, email, and in person. • Ensuring accounting payments, invoice amounts and records are correct. • Making reservations for board of directors, follow up of bills and scheduling their activities. • Acting as a contact link between clients and customers. • New product information and communication through emails and phone calls. • Direct client communication of issues through the appropriate channels and achieve required feedback on time.

Procurement Assistant
Kings Developers Limited
Feb 2012 - Apr 2015(3 years)

• Assisted in evaluating and analyzing offers received from suppliers and service providers. • Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services. • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current. • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts) • Receiving and Issuing of Store Materials/Supplies to Programs/Department Assisting the Procurement Officer in credible vendor sourcing. • Carry out market research for different commodities • Helping Procurement Officer in Tender Preparation, analysis and award raising of Local and International Purchase Orders

Dealer/Inspector
Casino Games Rwanda
Aug 2008 - Feb 2010(2 years)

• Dealt and inspected all card games and the American Roulette Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently. • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation. • Welcomed customers and established immediate rapport to encourage gameplay

Sigalagala Technical Training Institute
, Diploma
Jan 2001 - Nov 2003(3 years)

Purchasing and Supply Management