A dedicated customer relations expert with 10+ years extensive experience in consistently leading teams to achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations within departments. I have a proven experience providing customer support in busy environments, possess an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I also excel at incorporating strategic relationship and partnership building skills listening attentively and solve problems creatively and use tact and diplomacy to achieve win-win outcomes for all parties involved.
• Provide clerical support to promote administrative efficiency. • Performing basic office tasks, such as filing, data entry and handling communications with clients and vendors via phone, email, and in person. • Ensuring accounting payments, invoice amounts and records are correct. • Making reservations for board of directors, follow up of bills and scheduling their activities. • Acting as a contact link between clients and customers. • New product information and communication through emails and phone calls. • Direct client communication of issues through the appropriate channels and achieve required feedback on time.
• Assisted in evaluating and analyzing offers received from suppliers and service providers. • Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services. • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current. • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts) • Receiving and Issuing of Store Materials/Supplies to Programs/Department Assisting the Procurement Officer in credible vendor sourcing. • Carry out market research for different commodities • Helping Procurement Officer in Tender Preparation, analysis and award raising of Local and International Purchase Orders
• Dealt and inspected all card games and the American Roulette Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently. • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation. • Welcomed customers and established immediate rapport to encourage gameplay
Purchasing and Supply Management
Contact Info
- (+254) 7****4644
- ****@****
- *****