Greeting guests upon arrival and providing a warm welcome. Assisting guests with check-in and check-out procedures In English and Chinese. Providing information about hotel facilities, services, and local attraction. Handling guest inquiries, requests, and complaints promptly and professionally. Collaborating with other hotel staff to ensure smooth operations and guest satisfaction.

Processed bookings via the booking systems RMS, Protel. Managed customer complaints, by providing solutions promptly and effectively.

Worked with special requests during weddings and festive events organized in the hotel. Analyzed financial data. Responsible for closing out the financial books of the hotel at the end of each day.

Studied Sound engineering