• Documented transactions and managed high-value accounts using SAP and Trello. • Collaborated to make strategic decisions sales in Brazil for industrial industry. • Developed relationships with clients and potential clients in Brazil to improve business growth. • Resolved issues escalated by production departments to satisfy customers and increase confidence in quality control. • Negotiated with suppliers from industrial companies to achieve advantageous deals for company and costumers. • Formed strategic partnerships, established metrics and participated in complex negotiations. • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. • Monitored and reported on transportation costs and ensured shipping documents were properly filed. • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from industry, protecting company reputation and loyal client base. • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transactions.

• Communicated with suppliers to negotiate best pricing on apparel and accessories. • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries. • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties. • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations. • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes. • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups. • Reviewed and signed documents on behalf of clients in line with power of attorney limitations.

• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups. • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes. • Entered shipping information into computer system and estimated freight and postal rates. • Negotiated and arranged transport of goods with shipping or freight companies. • Created documents of load plans, cargo cleanliness inspections and transportation processes. • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes. • Tracked shipments processing through customs and other agencies and obtained clearances. • Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.

International Business and Trade- considered Bachelor of Business Administration in Brazil

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