Overview

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits and minimizing our global ecological footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. If a journey is defined as moments of great courage, then ours began 10 years ago in the most extraordinary way—with a young engineer’s dream and determination to forever change customer experience by putting the customer at the heart of every conversation and interaction. Living in Portugal at the time, Talkdesk founder and CEO Tiago Paiva prototyped a cloud-based solution that was easy to deploy, integrate, and operate. He entered and won a hackathon, got some seed funding, moved to America and Talkdesk was born. We were a global company from day one. Talkdesk’s journey, like all memorable ones, has been shaped by the hands and ideas of our people, connected through the years and across generations in an endless pursuit of “a better way”. That pursuit guides our vision and values as we challenge the old status quo in order to help our customers, our partners and our employees grow and thrive. Our entrepreneurial spirit is rooted in this passion and dedication to making the impossible, possible. “If you are going to succeed you must listen to, learn from, and go above and beyond for your customers.” ——Tiago Paiva, Talkdesk CEO Talkdesk Milestones November 2011 Talkdesk founded by Tiago Paiva August 2015 Series A funding from Storm, DFJ and Salesforce Ventures January 2016 50+ employees hired at Talkdesk October 2017 Youngest company to make Visionary in Gartner CCaaS MQ December 2017 300 new features added in 2017 May 2018 Talkdesk Enterprise Platform launched October 2018 $100M Series B funding led by Viking Global Investors November 2018 100% uptime SLA launched December 2018 600 new features added in 2018 April 2019 Mitel OEM partnership announced July 2019 700+ employees hired at Talkdesk September 2019 Talkdesk listed in Forbes Cloud 100 October 2019 Talkdesk named a leader in Gartner CCaaS MQ July 2020 Series C funding round of $143 million, bringing Talkdesk’s valuation to over $3 billion August 2021 Series D funding round of $230 million, bringing Talkdesk’s valuation to over $10 billion Wide Recognition Gartner Talkdesk is named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS. Aragon Research Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact Centers, 2021. Forrester Talkdesk is named a leader in the 2020 Forrester Wave for CCaaS. Talkdesk (Wuhan) Milestones January 2021 First employee hired in Talkdesk (Wuhan) February 2021 First office rented in Wuhan February 2021 First development team built in Wuhan July 2021 First product with participation of the China team delivered to EA July 2021 First time to attend the global Talkdesk Hackthon with two awards won: Customer’s Choice Award by Catchup and Easy Button Award by Resource September 2021 First PSM training camp held with all participants passing the PSM I certification February 2022 120+ employees hired at Talkdesk (Wuhan)