Job Responsibilities

# Senior Customer Service Training Specialist ## Job Responsibilities 1. **Establish Training System**: Responsible for the training plans and course content for phone, online, and email support (including pre-job training, on-the-job training, and specialized training). 2. **Training Collection**: Gather feedback from business departments and quality inspection teams to understand current training needs and pain points, providing tailored training solutions. 3. **Implement Training**: Conduct training for phone, online, and email support, ensuring the effectiveness of the training. 4. **Training Summary**: Evaluate and provide feedback on training effectiveness, adjusting training plans in a timely manner. How to Apply: Please submit your latest resume as a single attachment and send it to Ting： Email: ting.chen @ hiredchina.com WhatsApp: +86 15994882539 WeChat：HierdChina-HH206

Job Requirements

## Qualifications 1. **Business Skills**: Familiar with customer service-related business processes, possessing strong business capabilities, with at least 3 years of experience in foreign trade e-commerce English customer service. 2. **Language Proficiency**: Proficient in both Chinese and English, capable of using them as working languages. 3. **Organizational Coordination**: Strong organizational, coordination, and teamwork skills. 4. **Office Skills**: Proficient in office software (such as Word, Excel, PPT), with experience in creating training materials preferred. 5. **Innovative Mindset**: Passionate about training work, skilled at identifying issues and proposing improvement suggestions. 6. **Professional Abilities**: Excellent communication, logical thinking, and problem analysis skills. 7. **Comprehensive Qualities**: Strong sense of responsibility, ability to work under pressure, and quick learning and adaptation to new tasks.

Required Languages

English, Mandarin