Job Responsibilities

• Demonstrate exceptional Customer Service and educate customer on products • Communicate the Blue Nile Difference, instilling trust and confidence in our brand • Prioritize customer calls, customer email, live chat and other customer interactions • Proactively follow up on all work requests within Blue Nile’s service level standards • Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations • Understand department goals and meet defined metrics • Proactively read and take action on daily operations updates as needed • Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience • Maneuver effectively and efficiently through all computer systems • Continuously maintain excellent attendance and punctuality

Job Requirements

• Previous customer and/or call center experience • Fluency in other languages is a plus • Bachelor’s degree in Business, Sales, Communication or Marketing preferred • Excellent organization & attention to details skills • Excellent listening, written and verbal communication skills • Ability to work within deadlines in a fast paced environment • Strong computer, typing/keyboarding and data entry skills • Flexibility and willingness to adjust to scheduling needs

Required Languages

Other, English