Job Responsibilities

- Deliver a world class customer service experience to all clients - Work with cross functional departments to ensure timely delivery to customers - Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. - Contribute to, develop, integrate and execute the company's sales activities - Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change - Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations - Maintaining and updating customer and target client databases - Organizing and attending events such as conferences, seminars, receptions and exhibitions upon approval by supervisor - Analyzing, maintaining and presenting market, industry and account information including products, materials, clients, competitors and legal framework - Analysing and investigating price, demand and competition - Coordination and controlling of activities and projects of assigned key customers and key accounts;

Job Requirements

- Bachelor Degree in Business Related Studies - At least 2-year solid working experience in marketing, sales, or relevant industry - Tech savvy with excellent communication skill - Highly organized and straight minded, must be able to work on multiple task simultaneously, should feel comfortable working in a Team - Analyzing information and developing standards - Process management and improvement skills - Initiative and committed - Strong relationship building - Eye for details, self-motivated, managing own time and workload - Creative and flexible solution provider - Strong presentational skills - Foreign national or Chinese national with at least 2 years' experience living in Europe, North America or Australia - Fluent spoken and written English - Advanced spoken and written Mandarin preferred - Other Asian or European languages are a plus

Required Languages

English