Job Purpose: The Operation Executive (Customer Service Executive) need to work under company standards and service contract requirements, to delivery travel assistance, medical coordination & concierge service to our customers in fluent Ukrainian. • Answer incoming and handle outgoing calls from customers in Ukraine region in a prompt, warm and courteous manner in line with company standards. • Be the first point of contact for customers, 3rd party providers and internal colleagues, take the role of coordinator in the course of service delivery. • Work in the team environment to ensure each case properly handled. • Work towards achieving on all objectives set for department and individual. • Work on other projects assigned by supervisor.
• Colleague degree or above • Excellent command of Ukrainian and English (verbal and written), Chinese ability will be a plus • Excellent PC and typing skills, especially in Microsoft word & excel • Available to work align with Ukraine time zone • Can handle multiple and urgent tasks • Excellent communication skills • Experiences in call center/customer services are advantage