Job Responsibilities

Work hours per week: 40

Job Requirements

Capacity to lead and motivate a team; Excellent written and oral communication skills; Good understanding of contact centre’s KPI's and SLA's; Customer service and sales results focus; Enthusiasm and ability to work in a team as well as independently; Analytical skills; Proactive and able to complete tasks within specified deadline; Professional, proactive, positive and “can-do” attitude; Sense of responsibility, independent way to work; Fluent in English and Mandarin, both written and spoken; 1-3 years relevant experience in a team leading position is a must, preferably in an inbound customer contact center; Experience in a tourism environment is preferable; Proven experience in performance management, call monitoring, call center software and agent development; Proven and demonstrated high performance track record; Coaching experience is preferred.

Required Languages