Beijing Fengyu Huayuan Technology Co., Ltd. Logo
Beijing Fengyu Huayuan Technology Co., Ltd. Logo
Customer Service
Full-timeUnder 10K RMB per monthOnline
Beijing Fengyu Huayuan Technology Co., Ltd.
Refresh at 16 days ago 560 views

Job Responsibilities

1. Actively interact with users, answer questions for users through the online customer service platform, and maintain user loyalty and contribution; 2. Collect, organize and analyze user feedback needs from daily work content, and be able to extend valuable thinking from the execution process and optimize product strategies; 3. Coordinate with various departments to improve the overall operational efficiency of the product.

Job Requirements

1. College degree or above; 2. Excellent English listening, speaking, reading and writing skills, which can be used as a working language; 3. Those with relevant work experience or customer service work experience are preferred; 4. Have excellent communication skills, language expression skills, and process control skills, and can reasonably explain and handle user objections; 5. Be flexible, have strong learning ability, adaptability and coordination ability, and can handle emergency problems independently; 6. Have a sense of responsibility, have a good sense of service, strong affinity, be careful, meticulous, patient, and have a team spirit; 7. Be able to accept the daily scheduling system, two days off, and three shifts.

Required Languages

Mandarin, English

Job Details

Position type

Customer service

Experience

Unlimited experience

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