-Overseeing daily operations -Managing staffs and hiring staffs -Training of new staffs on customers skills and operations of the store -Doing of weekly schedule -Checking of time card -Calculating staff work hours and salary -Ordering supplies -Ensuring good customers service -Coordinate with vendors in terms of supplies and deliveries, -Ensuring sales target are met -Record monthly expenses and revenues -Handling feedback from customers and delivery vendors -Suggesting of new menu items, promotion ideas. -Identifying strategies to retain and attract new customers. - Making of gelatos

-Handle enquiries and request by residents or visitors -Make arrangement via phone or email for residents -Booking of facilities for residents -Doing registration for tenants/owners (biometric systems) -Solving issues/handling feedbacks or complaints from residents or vendors -Checking and updating OMS System -Building Inspection -Sourcing for vendors and evaluation of quotation -Ensure vendors is carrying out duties -Processing of invoices -Weekly inspection with cleaning supervisor -Monthly meeting with contract vendors -Assisting security guards in monitoring situation -Other ad-hoc duties

-Handling check in/out guests in efficient and friendly way -Handling payment -Handling third party website enquiries and payment -Handling special needs of guests, attending to queries -Replying of emails and calls -Provide direction to guest -Luggage storing for guests -Bar service by taking orders and serving food and

Diploma In Events Management