Networking: Configured and maintained network devices, including routers, APs, switches, and firewalls. Resolved network connectivity issues and implemented necessary improvements. Provided comprehensive technical support to company employees in troubleshooting hardware, software, and network issues to ensure minimal downtime and optimal productivity. Daily support to the Customer Service department to ensure all systems are running smoothly including Sdwan, SIPtrunk and Servers. IT assets management and inventory control. Daily support for attendance devices to make sure all devices are online and connected with the company server. CCTV troubleshooting and remote access control from HQ.

Assisted in executing operational strategies for hardware/software. Support the management of all Software licensing and reporting. Implement network solutions in line with company rules and standards Perform necessary VPN troubleshooting, monitoring, deployment and administration activities Diagnosed and repaired hardware and software malfunctions, replacing faulty components as needed. Install, configure, and maintain computer hardware and software components.

Troubleshooting Guest Connectivity Issues and Assisting with In-Room Technology. Maintaining and Updating Software/Hardware. Direct guest support and quality support to function rooms and conference services. Collaborating with Third-Party Vendors. Responding to IT Helpdesk Ticket. Supporting Point-of-Sale Systems.

GPA: 3.5/4

Score: 78%