• Data annotation • ML data taxonomy improvements

• Expanded a cross-functional team from 1 to 21 headcount in 2 years, providing training and career development coaching for each team member • Built and maintained productive relationships with stakeholders across the organization • Successfully implemented 11 evergreen projects, expanding the business scope of the program • Developed and implemented bespoke project lifecycles to fit program needs • Heavily contributed to the creation and implementation of workflow quality framework for the program • Created a team knowledge base and newsletter, increasing team visibility, which resulted in new business proposals

• Trained proprietary ML tools with language data to improve feature quality, infrastructure troubleshooting and error debugging • Contributed to process improvements and task planning

• Built and implemented a content quality framework with measurable metrics • Created a quality performance improvement roadmap • Coached a team of Quality Analysts on process management

• Team management • KPI management • Technical support

• Call quality monitoring • Face-to-face and written feedback • Technical support • KPI data and trend analysis

• Technical customer support for iOS / macOS systems • Troubleshooting / root cause analysis

The degree focuses on knowledge of Asian societies and cultures, past and present, and systems of international and intercultural relations between Asia and the rest of the world. It integrates the disciplinary traditions of oriental studies and their geo