• Review/Research all payment related issues via email or application. • Responsible for applying payments accurately to respectively accounts Performing analysis of payment histories. • Reconciles Accounts and special accounts which may include: research, payment transfer or payment refund. • Allocations, Quality audit • Client calls

• With the all previous responsibilities Ensure quality of service delivery of the task assigned. Meet 100% quality standards, Ensure Process Certifications are completed and adhered to the timelines. • Works on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors. • Able to develop conclusions from analysis and apply results to the organization's business. • Handling team members, their queries and make sure to resolve their queries. • Work allocation to team member. • Give training to new member. • Also getting trained on reconciliation process , work on wire transfer. • Timely completion of the task, Inventory management and ongoing quality service delivery of the task assigned. • Handling all transaction work. • Work on TBA, Mainframe, Maestro, TIS, Workbench, Imaging, Control-D, Lotus and CAP tool?s. • Work with the client team. • Emailing. • Preparing report like measure reports, DSR reports etc. • Send CFT’s to end client. • Verifying bill, rates, check, etc. • Run macro on daily basic • Provide assistance for the US Client and Canadian Client • Timely completion of the task, Inventory management and ongoing quality service delivery of the task assigned. • Work on Payment posting, refund, Bill Verification. • Emailing • Work with client team

• Document scrutiny & collection for visa processing. • Handle applicant /customer queries personally or via mail. • Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc • Maintain & record all application data , ensure accurate and timely data entry into the system with zero error • Inform the applicants about the available Value added Services. • Maintaining MIS , DIR, DAR , Fund flow, Dashboard all kind of reports • Audit all files • Emails, Calls. • Updating to the applicant for requirement • Scanning documents and passports. • Handling biometrics

MBA in Human Resources