• Successfully interpreted operation data and detected 3 process flaws • Proposed and implement solutions to eradicate the identified flaws which resulted in a 20% reduction of the Field Service Team’s Mean Time to Resolution for P3/4 tickets • Created 15 dashboards using Tableau to present key operation data for managerial action and strategy • Administered the deployment of new IT projects (etc ServiceNow migration) and taught colleagues on how to use new gadgets/platform • Completed User Acceptance Testing for patches, new software, new configuration and had found more than 20 bugs in total

• Carried out scouting for quality overseas startups which have the potential to succeed in the Chinese market. 15 startups were found and presented each week. • Created 4 market reports about China's technology development scene for over 400 partners and startups globally and content pieces for Innoway’s LinkedIn page. • Involved in the planning and drafting process of service proposal for 2 startups. • Gained insightful knowledge on the startup culture in China in the area of internet of things, AI etc. • Designed more than 15 marketing posters and banners for Innoway using Illustrator and Canva.

• Honours (Highest Distinction) (expected) | Current GPA: 4.60/5.00 • Awarded of NTU President Research Scholar