Guided and managed groups of up to 30 people on tours of the city; Developed and presented entertaining commentary on the tour; Provided information to customers on landmarks, historical sites, and other attractions; Assisted clients with finding transportation, accommodations, and local attractions; Organised and coordinated logistics for tour groups, including scheduling and transportation; Managed customer enquiries and complaints in a professional and courteous manner; Maintained a positive and friendly attitude when interacting with customers and colleagues; Maintained accurate records of tour information and customer feedback; Ensured compliance with health and safety regulations during tours; Created and maintained promotional materials for tours, such as brochures and flyers.

FIFA World Cup Qatar 2022 reception volunteer Ensured 100% customer satisfaction, resolving customer needs leading to positive feedback; Answered 100+ telephone calls and scheduled 70+ appointments weekly; Held 10+ email correspondences per day with clients; Accommodated and assisted 100+ clients daily

Initiated marketing campaigns that used engaging video advertisements; Created content for various social media accounts; Writed articles targeted to specific audiences; Collaborated with other content specialists to brainstorm effective content; Increased consumer engagement by 10%.

Logistics Management Yancheng Polytechnic College 2019 - 2023