Jay Ross Margo Mob:+86 132 6671 5802 Email: jaymargo@bigpond.com Nationality : Australian Age : 37 ( 10 May 1981) based in Shenzhenn Professional Profile I am a highly motivated, goal driven communications professional with 10+ years customer service experience, with 4+ years of supervisory level. I have 4+ years ESL Teaching experience in China. As a graded journalist I have outstanding written, verbal and interpersonal communication skills that I have used in both private and government sectors. I am highly adaptable to any work environment and I always aim to deliver my clients ‘satisfaction beyond expectations.’ Demonstrated Skills & Abilities Organisational skills that enable me to achieve company’s mission with its strategic goals and objectives. Highly developed interpersonal and communication skills Being held accountable to KPIs and reaching set targets Committed to always providing quality service and professionalism, with honesty, integrity and strong work ethic. Outstanding memory and recollection of facts and names. Proactive team member, capable of working under pressure in a busy and challenging environment Socially mature, responsible, honest and reliable Excellent customer service, negotiation and client relationship development Effective time management skills High initiative, able to convert and transform ideas and plans into actions Highly self-motivated, confident, challenge driven with a “can do” attitude Dedicated, results driven yet carry contagious enthusiasm and energy Aptitude for problem solving and able to handle multiple tasks in order of priorities Computer Skills: MS Office Suite, Outlook, Photoshop, Quark, Illustrator, InDesign, Dreamweaver. Professional Qualifications and Licences 2018: Whisky Ambassador Certification: - Malt Society of Scotland; Edinburgh UK 2015: TEFL / TOEFL Certificate Cambridge Language Academy UK – London, UK. 2013: Certificate IV in Training and Assessment (TAE) – New South Wales College of TAFE 2012: Certificate IV in Occupational, Health and Safety – New South Wales College of TAFE 2006: Graduate Diploma in Professional Writing and Journalism – Curtin University; Perth WA 2004: Bachelor of Communications (Marketing and Advertising) – Edith Cowan University; Perth, WA 1998: Western Australian Certificate of Secondary Education – Morley Senior High School; Perth. Western Australian HR Drivers Licence with F-endorsement Responsible Service of Alcohol – Department of Racing, Gaming and Liquor (WA) Senior First Aid Certificate – St John Ambulance Australia EWP / Confined Spaces Tickets – WA Safety Training (East Perth) Work Safely in Construction ‘White Card’ – Consolidated Training (WA) Work History August 2018 – Present Futian Int’l Fine Arts School Futian, Shenzen Grade 3 Homeroom and P.E teacher (Lower Primary) Duties include: Prepare lessons based on curriculum set by the Board of Education and the prescribed texts. Coordinate with Chinese English Teachers for preparing class activities and assessments using the prescribed Reading Wonders Grade textbooks Manage classroom behaviour of students and monitor their learning progress. Keep track and reward good behaviour; liase with year coordinator for handling difficult students. Plan, Organise and facilitate physical education activities for each grade level based on students’ skills and abilities i.e catch / retrieve ball games for K-1; Australian Football for 5th Grade. Everyday Mathematics – Deliver curriculum using traditional math journals and interactive online problems. Facilitate group work so students learn directly from each other promoting problem solving and critical thinking. Deliver CCSS assessments and record examination marks for final grades. Sharing teaching methodology ideas with other teachers at our monthly meetings. July 2017 – Aug 2018 Yaohua Experimental School Futian, Shenzen EFL Teacher - Grade 3 Duties include: Prepare lessons based on curriculum set by the Board of Education and the prescribed texts. Coordinate with Chinese English Teachers for preparing class activities and assessments using the prescribed JOURNEY textbooks for each grade. Manage classroom behaviour of students and monitor their learning progress Provide proper training and education to students using various teaching methods such as IBC, Outcome-based and Objective based learning and through interactive learning using multimedia, games and activities for rentention and recall of information. Attending regular training and development meetings at the direction of the FT coordinator. Sharing teaching methodology ideas with other teachers at our monthly meetings. July 2016 - July 2017 Shenzhen Arcadia Grammar School Bao’an, SZ MYP EFL Teacher / Aussie Rules Coordinator Grade 7; Grade 8 Duties include: Prepare lessons based on curriculum set by the Bao’an Board of Education and the prescribed texts. Coordinate with Chinese English Teachers for preparing class activities and assessments using the prescribed LONGMAN textbooks for each grade. Manage classroom behaviour of students and monitor their learning progress Facilitator, trainer and coach of the Aussie-rules football program for MYP. Provide proper training and education to students using various teaching methods such as IBC, Outcome-based and Objective based learning and through interactive learning using multimedia, games and activities. Attending regular training and development meetings at the direction of the MYP language coordinator. Sharing teaching methodology ideas with other teachers at our monthly meetings. July 2015 - July 2016 China-UK International School Bao’an, SZ MYP EFL Teacher / Writing Teacher Grade 7; Grade 8, Grade 11, Grade 12 Duties include: Prepare lessons based on curriculum set by the Bao’an Board of Education and the prescribed texts. Coordinate with Chinese Teachers for preparing class activities and assessments using the prescribed PATHWAYS textbooks for each grade. Manage classroom behaviour of students and monitor their learning progress. Teaching correct writing prose and syntax for students in Year 11 and 12. Provide proper training and education to students using various teaching methods delivering lessons through interactive learning using multimedia, games and activities. Attending regular training and development meetings at the direction of the CITA Management Sharing teaching methodology ideas with other teachers at our monthly meetings. April 2014 – January 2015 Crowne Plaza Perth Perth, WA Concierge Team Leader Duties include: Welcoming guests to the hotel in a warm friendly manner before taking care of their luggage or valet parking their vehicle. Engaging with customers to find out how we can best service their needs during their stay. Deliver outstanding customer service in accordance with IHGs service standards Arrange tour bookings, restaurant reservations and offering recommendations of suitable activities and places to visit to our guests. Organising storage and collection of luggage and other personal items for guests. Assisting the Front Office team with fulfilling guests requests. Liaising with Head Concierge regarding hotel operations, enhancing guest experiences, health and safety and work related matters. Helping train and coach new concierge staff members to perform their duties well. 2013 - 2015 Delaware North Companies Australia Perth, WA F&B Team Leader – WACA, Domain Stadium, East Fremantle Retail POS Administration Duties include: Setting up members terrace bar and snack foods for service prior to commencement of match play. Regularly preparing HACCP reports for F&B Manager to gain compliance with Food Safety Act. Provide outstanding customer service to all members and match day attendees using the DNC standards. Supervise team of staff for proper service of food and beverage, ensuring Responsible Service of Alcohol to minimise harm in accordance with our liquor licence conditions. Provide proper training and education to new staff members on correct service standards, handling intoxicated patrons and adhering to DNC Service Principles for customer satisfaction. Authorising transfers of stock, cash handling, managing staff breaks and equipment malfunctions. Liaising with Corporate Area Manager to ensure safe and efficient operation of members bar and food areas while delivery outstanding customer service in accordance with DNC service standards. Packing down bar area after conclusion of game. Cash handling and security of bar post-match. Updating the stock orders and deliveries for retail outlets in SCM Logistic management program Data entry of wastage reports and stock counts from all retail outlets POS system set-up 2013 - 2014 AEG Ogden (Perth Arena) Perth, WA Corporate Suite Attendant / Back of House Tech Operations Duties include: Setting up corporate suites before a big event ensuring all stock requested is correct. Delivering outstanding customer service to the Perth Arena’s VIP clients and their guests, whilst always maintaining Responsible Service of Alcohol in accordance to our liquor license. Five star food service for our guests with a high level of presentation and knowledge of food and wines. Helping set up events from large scale basketball matches, concerts, conferences, theatre performances and preparing the arena for the Hopman Cup tennis tournament. This includes staging, decks, tables, barriers, chairs, cables and the LED scoreboard. Set-up and operating bar areas during pre-game / post-game hospitality functions. Turning the arena over during a double-header from a concert into a basketball court and back to an empty venue. Always adhering to company WHS safety policies concerning manual handling. 2011 - 2013 Bunbury Mail (Rural Press Ltd) Bunbury, WA Journalist / Sub Editor Duties Include: Researching and writing local news stories covering rounds such as entertainment, arts, education, local government (Shire of Dardanup) and local community issues. Building trusted business relationships with major stakeholders such as City of Bunbury, local business owners and organisers of community events (Eaton Foreshore Festival) Conducting phone and face-to-face interviews across all sections of the community Attending regular council meetings to generate leads for news stories. Attending regular council meetings to generate leads for news stories. Liasing with media officers from various government departments in relation to news stories. Taking high quality news photographs and for social pages Sub-editing and laying out articles using Quark, Illustrator and Photoshop CS4 Updating social media forums (Facebook page) and news as required. 2008 - 2011 South Western Times / Bunbury Herald Bunbury, WA Journalist / Features Writer Duties include: Researched, reported and wrote news stories for publication, described the background and details of events. Arranged interviews with sources who could provide information about a particular story. Reviewed copy and corrected errors in content, grammar and punctuation, following editorial style guides and formatting guidelines. Covered hundreds of community events for socials, pic stories and building community relations with the paper. Researched and analysed background information related to stories in order to be able to provide complete and accurate information. Gathered information and photographs about events through research, interviews, experience and attendance at political, news, sports, artistic, social and other functions. Taking high quality photographs for publication and conducting face-to-face and phone interviews with sources. Researched and reported on specialised fields such as medicine, science and technology, politics, arts, consumer affairs, business, religion, crime and education and covered Manjimup Shire Council meetings Received assignments, sourced stories or evaluated leads and tips in order to develop story ideas Managed training, motivation, mentoring and development of cadet journalists, to achieve efficient delivery of services and optimum results Training and developing new staff for their new roles as cadets – providing important feedback on developing their news writing skills. 2006 - 2008 Harvey Norman Electrical Morley,WA Digital Camera and Electronics Manager Duties include: Completing daily operations management task Updating the weekly sales report ensuring sales targets and meeting all KPIs set out by franchisor Ensuring all display equipment runs flawlessly and secured for safety and risk management Liaising with reps from Sony, HP, Toshiba, Nikkon, Canon, Fuji and ASUS for new stock and promotions deals Setting up merchandise displays in the lead up to advertised sales from our suppliers. Managing camera stock rotation and camera department cleanliness and presentation. Training and developing new staff with great sales and customer service skills to help them reach sales targets. Interests and Volunteer Work 2011: Volunteered for helping set-up and man water stations for HBF City to Surf Fun Run 2010: Telethon Volunteer for South West fundraising day held at Bunbury Forum Shopping Centre. 2008: Finalist in Green Faces Comedy Competition (Laugh Resort) and Finalist for TripleJ Raw Comedy Sporting Interests: AFL, Golf, Basketball, Football, Rugby Union, Tennis. Cultural Interests: Traveling, Live music, History, Food and Wine, Cooking. Referees Available upon request.