Dynamic management professional with 10 years of hiring, personnel direction, and performance evaluation experience. Dependable, organized, and team-oriented manager focused on effective communication to achieve shared goals. Highly skilled in resource allocation, relationship-building, benefits management, and cost-savings analysis.
Monitor and analyze current market conditions for clients. Design and develop products, services, and tools for client companies. Initiate plans for client companies to achieve profits and reduce losses. Create and update client profiles. Manage time management and team building. Initiate strategies for small, medium, and large companies to make steady profits. Monitor, review and analyze strategies in marketing, sales, advertising, and other fields of operations. Develop and prepare presentations for prospective clients. Follow up regular meetings with both active and prospective clients. Initiate plans for client companies to achieve profits and reduce losses. Develop new prospects through referrals, networking, online research, and outbound calls. Perform market research to identify prospective clients. Guide the business development associates to increase the sales and revenue of the company. Build a strong working relationship with customers to increase potential business opportunities.
Recruit and Train Employees involved in the interviewing process of warehouse employees, and also responsible for their onboarding. Develop and Maintain an Efficient Workflow with good organizational skills. Responsible for coordinating all of the work that gets done in a warehouse or call center on a daily basis. constant communication with senior management and others involved in the supply chain process. Keep Records of Employee Productivity responsible to implement the system for keeping track of each employee’s productivity. disciplining, and sometimes firing, employees who don’t perform up to company standard. Maintain Relationships With Suppliers and Vendors serves as the point of contact for those delivering supplies to a warehouse and vendors who have purchased the product stored in the warehouse. good communication skills and the ability to write professional emails. Prepare and Deliver Regular Reports to Senior Management provide regular updates on everything that goes on over the course of a given time period. keep a detailed log for each day.
Summer Job as Festival Project Manager
Hire, onboard, and train call center personnel. Coach call center staff through challenging customer service issues. Analyze call center data and prepare reports for upper management. Evaluate staff effectiveness and performance annually or on an at-need basis. Lead team meetings and give presentations to executives. Develop monthly, quarterly, and annual call center goals and action plans. Prepare work schedules to ensure sufficient coverage. Create personnel and supply budgets for approval.
Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Overseeing advertising operations of staff members. Working with staff members, clients, or ad agencies to establish and meet project goals, budgets, and timelines. Developing advertising strategies to increase buyer interest in products or services. Monitoring project progress, from planning to execution, to ensure it remains focused and effective. Initiating and directing research efforts. Collecting and analyzing data and presenting it to other parties, including management and clients. Participating in the hiring and evaluation of employees within the advertising department. Providing expert advice on marketing and advertising methods for services.
Responsible for training team members, setting strategy, and monitoring progress towards goals. strong communication, problem-solving, organizational, and delegation skills.
New York, NY(USA)
- (+254) 7****6814