- Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels - Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning - Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met - Ensure effective recruiting, onboarding, professional development, performance management, and retention - Ensure compliance with national and local business regulations, and take appropriate action when necessary - Analyze internal operations and identify areas for process enhancement - Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO - Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets - Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability - Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts - Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Recruit and Train Employees Involved in the interviewing process of warehouse employees, and also responsible for their onboarding. Develop and Maintain an Efficient Workflow with good organizational skills. Responsible for coordinating all of the work that gets done in a warehouse or call center on a daily basis. constant communication with senior management and others involved in the supply chain process. Keep Records of Employee Productivity Responsible to implement the system for keeping track of each employee’s productivity. disciplining, and sometimes firing, employees who don’t perform up to company standards. Maintain Relationships With Suppliers and Vendors serving as the point of contact for those delivering Supplies to a warehouse and vendors who have purchased the product stored in the warehouse. good communication skills and the ability to write professional emails. Prepare and Deliver Regular Reports to Senior Management provide regular updates on everything that goes on over the course of a given time period. keep a detailed log for each day.

- Developing a preliminary project plan - Establishing project milestones and deadlines - Forecasting realistic budgets and tracking costs as the project proceeds - Leading a team toward shared goals and objectives - Creating, filing, and maintaining detailed documentation - Using technical tools and software programs to plan and organize milestones - Delegating tasks to the most suitable team members - Conducting performance evaluations and providing feedback - Supporting team members to ensure they complete tasks on time - Resolving team conflicts - Tracking project progress and preparing detailed reports - Managing financial, human, and material resources - Ensuring client satisfaction - Mentoring team members and providing professional guidance - Conducting post-project analyses to determine what was effective and what to improve for future projects

Hire, onboard, and train call center personnel. Coach call center staff through challenging customer service issues. Analyze call center data and prepare reports for upper management. Evaluate staff effectiveness and performance annually or on an at-need basis. Lead team meetings and give presentations to executives. Develop monthly, quarterly, and annual call center goals and action plans. Prepare work schedules to ensure sufficient coverage. Create personnel and supply budgets for approval.

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Overseeing advertising operations of staff members. Working with staff members, clients, or ad agencies to establish and meet project goals, budgets, and timelines. Developing advertising strategies to increase buyer interest in products or services. Monitoring project progress, from planning to execution, to ensure it remains focused and effective. Initiating and directing research efforts. Collecting and analyzing data and presenting it to other parties, including management and clients. Participating in the hiring and evaluation of employees within the advertising department. Providing expert advice on marketing and advertising methods for services.

Responsible for training team members, setting strategy, and monitoring progress towards goals. strong communication, problem-solving, organizational, and delegation skills.

New York, NY(USA)

Montréal, Canada