Market Analysis: Conducting thorough market research to understand industry trends, competitor activities, and customer needs within the cosmetics and detergent sectors. Relationship Management: Building and maintaining strong relationships with existing clients, such as cosmetic and detergent manufacturers, to ensure customer satisfaction and loyalty. Additionally, actively seeking and cultivating new business relationships to expand the customer base. Product Knowledge: Developing and maintaining an in-depth understanding of the chemical ingredients supplied by BASF, including their applications and benefits in personal care and home care products. Team Collaboration: Collaborating with internal teams, such as logistics, finance, and customer support, to ensure seamless order processing, timely deliveries, and resolution of customer issues. Effective communication within the organization is essential for overall success. Negotiation and Contract Management: Negotiating terms and conditions with clients, preparing and reviewing contracts, and ensuring compliance with legal and regulatory requirements. This includes working closely with the legal team to mitigate potential risks.

− Promote Agfa solutions to B2B customers, bringing in new business from existing and new clients. Printing field: Commercial, packaging and newspaper Offset printing / Inkjet printing. − Participate in public tenders, initiate, and monitoring strategic accounts. − Communicate with customers, after the sale or signing of contracts, to resolve problems and ensurefollow-up. − Read literature about product innovations, competitors and market conditions, and act accordingly − Listening to the market and new technological innovations. − Always be close to customers (loyalty) to have a very good mastery of the sector, demand and competition. − Evaluate and establish prices, payment terms, delivery dates, contracts. − Analyzing business performance, including the profitability, revenue, pricing and cost of goods sold. − Management of invoicing and payment follow-up (Ensure its issuance to the customer and its proper reception, follow the debt, relaunch the customer (by telephone, email, mail, visit). − Management of stocks and imports (establish forecast plans for stock rotation and imports according to market needs and foreseeable prospecting). − Creating and maintaining accurate customer information in internal data systems. − Weekly reporting to the local general management, and regular reporting to the direct export department of Agfa Belgium HQ. − Participation and presence in national and international fairs, exhibitions, meetings of B2Bprofessionals (Graphitec Paris 2015 – Drupa Düsseldorf Germany 2016 – Pack Print Tunisia 2019).

Client Acquisition and Relationship Management: Identify and prospect potential commercial clients. Build and maintain strong relationships with existing clients. Understand clients’ business needs and tailor insurance solutions accordingly. -Policy Analysis and Recommendations: Analyze and assess the insurance needs of commercial clients. Provide recommendations on suitable insurance products and coverage levels. Collaborate with underwriters to ensure accurate risk assessment. -Quoting and Proposal Preparation: Prepare and present insurance quotes to clients. Clearly communicate policy terms, conditions, and premiums. Assist clients in understanding the scope and limitations of coverage. -Policy Issuance and Documentation: Coordinate the issuance of insurance policies and related documentation. Ensure accuracy and completeness of policy documentation. Work closely with the operations team to streamline policy issuance processes. -Claims Assistance: Assist clients in the claims process, providing guidance and support. Collaborate with claims adjusters to expedite claim settlements. Maintain open communication with clients throughout the claims process. -Market Research and Industry Knowledge: Stay updated on industry trends, regulations, and changes in the insurance market. Conduct market research to understand competitors and identify potential business opportunities. -Policy Renewals and Upselling: Manage policy renewals by assessing changes in clients’ risk profiles. Identify opportunities for upselling additional coverage or services. -Compliance and Regulatory Adherence: Ensure compliance with insurance regulations and company policies. Stay informed about changes in regulations and implement necessary adjustments

Management of financial institutions