▪ Provides email support to UK customers ▪ Raises and manages courier claims due to damage, loss or dispute ▪ Manages product listings that need update and completion ▪ Update documents and submits completed forms for payment processing ▪ Manually completes eBay, Amazon, ManoMano and Imex orders ▪ Perform other duties and responsibilities, as assigned

• Tutored assigned students as scheduled • Prepared lessons for each session • Established a positive rapport with students that is conducive to learning • Provided guidance and encouragement by maintaining a positive attitude

▪ Worked with assigned client for Freight Forwarding ▪ Sends emails to prospecting clients and contact them as necessary ▪ Update carrier credit scores for business contact information ▪ Do Load Call checks to ensure shipments are delivered on time and update customers for any delays ▪ Update documents and submits completed forms for payment processing ▪ Process invoices and proof of deliveries from carriers including renaming as needed ▪ Perform other duties and responsibilities, as assigned

▪ Work with Human Resources staff to recruit, interview, select, hire and employ an appropriate number of employees ▪ Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures ▪ Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities ▪ Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback ▪ Consciously create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision, guiding principles and values of the organization ▪ Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning ▪ Plan and implement systems that perform the work and fulfill the mission and the goals of the LOB efficiently and effectively ▪ Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment ▪ Perform other duties and responsibilities, as assigned

Sales Lead: ▪ Aids in supervising Team Leads focusing on sales aspect ▪ Develops and designs program development focusing on sales ▪ Evaluates and administers alternative sales methods ▪ Directly works with management team to plan and execute on development ▪ Prepare and analyze sales pipeline reports and dashboards ▪ Provides structure, support and accountability for the sales program ▪ Directly reports and communicates to clients ▪ Contributes to team effort by accomplishing related results as needed ▪ Provides information by collecting, analyzing, and summarizing data and trends. ▪ Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change SME Lead: ▪ Led the SME launch as part of the Telstra Operating Model (TOM) ▪ Participates in process improvement for all LOBs ▪ Awarded as Digital Hero during August 2015 Leadership Session ▪ Responsible for the supervision of a minimum of fifteen (15) SMEs within the Digital LOB ▪ Responsible for coordinating with the team leads from different functions within Telstra Digital in presenting performance updates ▪ Supervised consultants in accordance with company policies and procedures ▪ Coached and provided development advice to team members ▪ Participated in the weekly Operations team meetings to review previous week’s performance, identify drivers for high and low performance and collaborated with other Team Leads and Managers to establish action plans to address low performance and maintain or innovate in-place action plan ▪ Participates in Employee Rewards and Recognition Program ▪ Aids managers in daily tasks as needed Operations Supervisor: ▪ Responsible for the supervision of a minimum of fifteen (15) agents within the customer service department ▪ Responsible for coordinating with the team leads from other functions within Telstra Digital in presenting their function’s Risk List to their respective Operations Manager ▪ Supervised consultants in accordance with company policies and procedures ▪ Coached and provided development advice to team members ▪ Participated in the weekly Operations team meetings to review previous week’s performance, identify drivers for high and low performance and collaborated with other Team Leads and manager to establish action plans to address low performance and maintain or innovate in-place action plan ▪ Participated in Employee Rewards and Recognition Program ▪ Conducted new hire orientation – tasked to present operations policies, processes, KPIs, client and company expectations

Bachelor of Science in Commerce

High School