As a new features strategy, I assessed new features and led cross-functional collaboration for new product feature assessment and localization. I also work with cross-functional teams to design safety strategies and monitor post-feature launch. After three months, I was promoted to the Product BP lead where I manage a team of product policy managers providing product safety strategies through policy development, localization, training, and calibration for new and emerging products.

T&S Policy Implementation and Feature Program Manager Handled infrastructure building and workflow optimization projects while monitoring overall quality performance of the product. Responsible for global policy change and implementation management to ensure that policy projects and updates are implemented with less impacts and risks while working closely with global teams to ensure effective implementation of the community guidelines while taking into account localization needs across different markets. Liaise with stakeholders from different countries and also acts as a bridge in helping stakeholders better navigate the principles, priorities and operation of local and overseas sites. Work involves a lot of cross-functional and global communications (spread out across different countries) and coordination work. Writing of reports and presentation skills are also key skills needed in this role. In addition, I train new hires cross-hubs as part of the regular onboarding program for people from different teams. Some achievements: - Managed the implementation of big-feature projects and launch multiple features in more than 20 markets in half the estimated time. - Supported the implementation of content style guidelines and trained moderation and QA teams in order to improve platform feed quality and reduce negative user experience

The role involved overall content management for Philippine market which includes collaboration with different teams to plan marketing events and activities. I also handled feedback and communications for Philippine market by managing the Facebook and other social media platform pages and feedback forms.

Joined the company as an intern in March 2019 and was subsequently promoted to the position of Content Standards Analyst after 5 months. My role involves analyzing the community ecology for the two country markets that I handle. I also track local policies and current events in order to identify risks and mitigation measures based on demand. I manage content standards and direct localization of global standards for the markets I am responsible for. I also identify optimization areas in current guidelines and processes using data obtained from reports.

The main tasks involved conducting market research on the feasibility of establishing a branch office in the Philippines.

Primary source of management information for processes: incident, capacity, change, business continuity, internal service review, CSAT and CSI. Overall end-to-end owner of incident tickets and fulfillment requests and collaborated with different support teams to restore services in a timely manner. Managed the schedule and allocation of duty managers to ensure 24/7 support. Tasks also involved identification of optimization areas for processes and reports.

Master's degree in Management science and engineering covering various courses such as operations research, operations management, strategic management, and many others. Thesis: Robustness Analysis of Multi-project Network of Open Source Design Community

Master's degree in environmental science and engineering covering subjects such as environmental chemistry, wastewater engineering, environmental microbiology, sanitation and many others. Thesis: “Performance and Feasibility of Solar Energy Supply System

Bachelor's degree in chemical engineering covering engineering operations, chemical process industries, thermodynamics, analytical and organic chemistry subjects and many others. Thesis: “Catalytic Performance of Ni/MgO – ZrO2 on the Dry Reforming of Met