● Developed and launched a comprehensive product catalog in English and Spanish, resulting in a 25% increase in international customer inquiries and a 20% boost in product visibility on the company's website. ● Produced detailed datasheets for each product, enhancing product comprehension for customers. This led to a 15% reduction in customer support inquiries and improved product understanding, as indicated by a 30% increase in downloads of datasheets. ● Integrated content from the newly created product catalog and datasheets into existing web pages, resulting in a 40% improvement in website traffic.

●Increase Instagram following by 25% and boost engagement by 40% by creating high-quality, original content and leveraging social media algorithms. ● Increased sales by 30% by utilizing Instagram's advertising platform. ● Establish a solid online presence and build brand awareness among the target audience.

● Achieved a 5% increase in customer satisfaction ratings by consistently resolving customer issues within the first call, leading to fewer escalations and repeat contacts. ● Reduced average handle time (AHT) by 30 seconds resulting in improved call center efficiency and customer experience.

I am pursuing a Business Administration degree, focusing on marketing. I am completing my senior year and have gained management, economics, marketing, sales, and business strategy knowledge.

Exchange year with a focus on marketing. I took courses in consumer behavior, brand management, and digital marketing while immersing myself in a new culture. This experience has broadened my perspective and enhanced my understanding of global marketing p