Terence

Highly experienced customer service representative
39 years oldCustomer serviceBachelor's DegreeCome from Cameroon Living in Shenzhen
Language: French, Mandarin, English
Mandarin: fluent communication

Deep passion for computer-related technologies. I would call myself a tech enthusiast. Other skill : Deep passion for computer-related technologies. I would call myself a tech enthusiast.

Senior Customer Service Representative
Shenzhen Changtai Fuyuan Electronics Co., Ltd.
Jan 2021 - Now(3 years)

* Scout for social media influencers that are suited to company marketing campaign, branding and products. * Enhance company-client communication by collaborating with various colleagues to help with better understanding of foreign clients with different backgrounds. * Proof-reading documentation on company’s products, including user manuals, spec sheets, etc. * Handling pre-sales product/service inquiries. * Following up and assisting clients with resolution of after-sales technical issues through phone calls and various means of online correspondence (email, live chat, social media, etc).

Overseas Customer Service Representative
ELEC Group
Jan 2018 - Nov 2019(2 years)

* Handling product inquiries, following up and assisting online customers (eBay and Amazon) through phone calls and various means of online correspondence (email, live chat, etc). * Contacting PayPal, eBay and Amazon for resolution and clarification on pending issues that could negatively affect the company's seller accounts. * Face to face live product demo and walk-through to potential foreign customers visiting the company on-site. * Proof-reading documentation on company’s products, including user manuals, spec sheets, etc

Overseas OEM/B2B Sales, Tech Support & Customer Service Representative
Shenzhen AnniDigital Technology Co., Ltd
Jan 2018 - May 2019(a year)

* Develop new strategies for discovery of potential B2B clients and maintenance of business relationships with clients. * Enhance company-client communication by collaborating with various colleagues to help with better understanding of foreign clients with different backgrounds. * Proof-reading documentation on company’s products, including user manuals, spec sheets, etc. * Handling pre-sales product/service inquiries. * Following up and assisting clients with resolution of after-sales technical issues through phone calls and various means of online correspondence (email, live chat, social media, etc).

Jiamusi University
, Clinical Medicine
Sep 2007 - Jul 2012(5 years)

MBBS (Bachelor of Medicine and Bachelor of Surgery)

In-depth familiarity with Microsoft Windows Computer Operating SystemsIn-depth familiarity with Mobile Operating Systems: Google Android and Apple iOS