Xavier

Telesales - customer service - business development
44 years oldCustomer serviceMaster's DegreeCome from Cameroon Living in Shanghai
Language: French, Mandarin, English

Teamplayer, with modest experience in social media monitoring but fair experience in project piloting, telesales, B2B/B2C customer service. International experience from living and working abroad. Able to communicate in French, English and Mandarin.

Telesales Business Consultant
Oscar Winson
Nov 2016 - Now(7 years)

- Liaise with prospects and book appointments through cold calls - Research leads and manage CRM

Sales Assistant
Creastyle Uniforms
Aug 2016 - Nov 2016(3 months)

- Research leads and manage CRM - Assist the Sales Account Manager with piloting design/production projects. - Make weekly posts for the company’s LinkedIn account.

Digital Marketing Assistant
KAE Collective
Apr 2016 - Jun 2016(2 months)

- Find Instagram influencers for marketing campaigns. - Assist the manager in sourcing content, writing and editing blog articles.

Customer Service Representative
Jumia Cameroon
Aug 2015 - Dec 2015(4 months)

Working in the biggest e-commerce platform in Cameroon, my main assignments were: - Follow up customers’ orders via phone call calls or emails. - Sales cold calls. - Live chat and Facebook monitor. - Weekly KPI: 25 sales.

Assistant Project Coordinator
Fondation MEM
Apr 2013 - Aug 2015(2 years)

- Liaise with overseas donors - Monitor reception/purchasing/construction of donations - Liaise with donation beneficiaries

Nelson Mandela Metropolitan University (NMMU),
, Business Management
Feb 2013 - Dec 2014(2 years)

Research Master, topic: Variables influencing buying behaviour in the South African clothing retail

Microsoft Office