Head of international trade division. - Supported Sales with quote and order follow up & logistics delivery planning and tracking, - Addressed effectively customers complain and inquiries Through Emails, phone calls and live chat - Customized CS response using timely monitoring system record - Provide management with weekly report on inquiries and complain management - Provide 24h*7 online customer service support to sales. - Generate online contents to drag customer interaction on social media page Achievements: Created complain respond process flow and documentation. Proactively implement sales and customer service support toolbox meeting reviewing weekly customers complains, inquiry and service response performance.

Provide efficient offline online customer service Experience. - Found and followed up Leads via Emails, and phone calls. - Organized and host customer visit. - Updated and monitored customer’s accounts data, inquiries. - Tracked & followed up customer account payables and orders processing. - Personalized services response and Addressed about 95% of online inquiries and claims daily. - Supported other department as a liaison with timely and effective communication. - Cultivated strong professional relationships with key clients to drive long-term business leads Achievements: Reduces account payable & payment delays by 20%, Pilot the training program for service supports drills, establishing the service performance KPI & complains management. Reduced customers response time less than 24hrs for general inquires & 24-72hrs for complaints processing.

Manage overseas customers orders and new project’s development - Recorded customer information accurately according to different business types. - Communicate price quotation, sales terms, while monitoring contract’s terms implementation, - Tracked, Organized, order processing and, documentations while maintaining transparent, timely communication interface. - Provide 24hrs customer service online - Addressed & planned effectively customers complains, Orders and general inquiries daily Achievements: Improve Logistics solutions productivity reducing related cost by 30%. Increasing customers satisfaction by 93% and response time to 24hrs.

- Ensured timely communication with the relevant departments in response to customers inquiries. - Monitor inventory SKUs & plan periodical replenishment - Support management with periodical customers feedbacks reports analysis & review by Setting up, maintaining and purging physical and electronic records systems. - Supervised after-sales technical fields supports team schedules. - organize company open customers day, visit, and team building activities. - Translated services for salesperson to serve French-speaking customer needs. Achievements: Renewed subscription of 80% canceling customers with customized services. Increased customer service satisfaction by 45% within 8 months improving order processing response time to 48hrs.

Sino British joint education program with Liverpool university & Xi'an Jiaotong University Course Module: Including company Case studies & research + 6months Internship co-op in 2017 - Strategic Business Analysis - Strategic Operations Management - Supp

Program in joint education with Shanghai maritime university of China。 courses & seminar overview： - Logistics Management: Transport planning, Inventory and warehousing management - Supply Chain Management - International trade introduction & contract la