Jorge

Analytical and creative
33 years oldCustomer serviceCome from Panama Living in Panama - Panama
Language: Spanish, English, Mandarin
Mandarin: fluent communication

•Analytical, creative with team work ability oriented to good costumer services. Ability to adapt to new cultures, scenarios and ready to face new Challenges. Not easy to give up. •Marketing, Finance, Economics, Management, International trade and Logistics; Skills learned through education and professional experience. •Fluent in Chinese (Mandarin), English & Spanish.

Client Relationship Manager
Industrial and Commercial Bank of China (ICBC), Panama Branch
Jun 2023 - Nov 2023(5 months)

(1) Responsable for new business and clients process / due diligence and credit evaluation / post-loan monitoring (2) Daily communication with customers to solve customer problems.(3) KYC Processing.(4)Analyze industries and the market economy (5) Analyze companies financial situation (6)Determine the risk of the companies depending their current situation

Client Relationship Manager Assistant
Industrial and Commercial Bank of China (ICBC), Panama Branch
Jan 2022 - Jun 2023(a year)

(1) Assist Customer Relationship Manager in new business and clients process / due diligence and credit evaluation / post-loan monitoring / credit file filing. (2) Daily communication with customers to solve customer problems.(3) KYC Processing.

English Teacher
Bilingual School Juan Demostenes Arosemena, Panama
Apr 2021 - Jan 2022(9 months)

(1) Teach English to children aged 8 to 12.

Quality Manager
Huawei Technologies (Panama)
Dec 2020 - May 2021(5 months)

(1) Strategy implementation management, (2) Organization continuous management, (3) Office regular meeting management, (4) Quality management, (5) Personal continuous improvement, (6) Process and internal control management, (7) Network and information security management, (8) Knowledge management, (9) Certification management, (10) Translation of Chinese, English, Spanish Materials.

Sales Assistant - Business Development for Latin America Area (Panama)
Wison Engineering Ltd.
Oct 2018 - Feb 2020(a year)

(1) Expanding Market Channels. (2) Developing Latin American Market. (3) Follow up Latin American Market. (4) Follow up Oil, Gas, LNG and Energy Projects in Latin America. (5) Assistant of Regional Director. (6) Attend Oil, Gas, LNG and Energy Summits & Conferences to search new projects on the region, meet new potential clients and promote the company. (7) Selling Modules for Offshore Platforms (8)Translation of Chinese, English, Spanish Materials.

Translator and Interpreter of English-Spanish-Chinese
Freelancer
Mar 2018 - Aug 2019(a year)

Translations

Teacher
IUI Idiomas
Sep 2018 - Jan 2019(4 months)

Teaching language and Search for new clients.

II Assistant of Link
Bancolombia Panama S.A.
Jan 2013 - Aug 2014(2 years)

(1) Implement processes to link Customer Data Capture and update of information, complying with the policies and standards settled. (2) management and interpretation of Customer Information and Document Management; meet, maintain and organize Documentation and files received in the area of document management, complying with the procedures, policies, controls and best practices relating to Archives of the Bank, in order to provide an effective treatment to the documentation and Records in general. (3) Access to the database and detect System errors concerning the Capture of Customer Data and generate reports for Correction of the system errors, and reports concerning General and specific features found in customers for their understanding and analysis. (4) To assist in the preparation, analysis, and reporting of the situation of the Capture Systems and processes Improvement of Databases and Systems of the bank to detect and regulate any anomaly. Along with the members of the Department for continuous improvement. (5) Coordinate with partners from all the Subsidiaries of Bancolombia Colombia for the processing, collection or search for Customer Information; Searching efficiency and improving the information stored in the database. (6) Support the training of new staff in the area of linking for better understanding of the processes and their early inclusion in the team.

Consultancy Assistant
Soluciones Integrales S.A.
Jan 2012 - Jan 2013(a year)

(1) Implementing and successfully carry out tasks related to the identification, Collection, verification of Data and information to be included in the specific projects. (2) Organize and Compile Information and ensure that related topics is assigned according to the required parameters, using available materials. (3) Support during the implementation and work presentations to clients. (4) Support in the implementation and process of public opinion surveys to collect data that reflects the Public Perception about a Specific topic.

Inter-American University of Panama
, Finance
Jan 2018 - Dec 2018(a year)

Diploma Course Finance

Sun Yat-Sen University (China, Guangzhou)
, Chinese
Apr 2016 - Dec 2017(2 years)

Language Course for Chinese Language (Mandarin).

Capital University of Economics and Business (China, Beijing)
, Applied Economics
Sep 2014 - Apr 2016(2 years)

Master Degree in Applied Economics

Technological University of Panama
, Marketing and International Trade
Feb 2009 - Dec 2013(5 years)

Bachelor Degree in Marketing and International Trade

Technological University of Panama
, Sales-Management
Feb 2009 - Dec 2012(4 years)

Technical Degree in Sales-Management