Initially brought in to assist with the implementation of basic vocabulary training in terms of conducting business with foreign clientele. Assumed a position in which I assisted the CEO related to negotiation, specifically when interacting with potential and existing foreign clients. - First contact negotiation and proposals. - Guiding clients through all processes, ensuring the product is to their specifications. - Social media marketing.

Trained in Individual, Business and debt procedures in relation to Australian Taxation Law and practices. - Handled highly sensitive information. - Trusted with managing/accepting large amounts of money/bank transfers. - Organizing and handling HELP higher education loan program debts. Managed and trained within a multitude of government systems and programs. - This included organizing government checks on bank accounts, drivers licenses, passports and visas. Responsible for first contact negotiation and customer service in regards to small and large business taxation inquiries, including high risk debt cases. - Establishing an understanding and connection with the client. - Negotiating/Discussing appropriate payment methods and/or plans. - Providing/Advising of useful information to alleviate any future issues. - Trusted with remitting and/or completely clearing debt using personal discretion in accordance to APS/Taxation procedures.

HSC